Call Center-Member Service Representative II

Wings Credit Union; Colorado Springs (CO); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) match

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Employee Assistance Program

Paid Vacation

Paid Holidays

Tuition Reimbursement

Parental Leave

Résumé du poste

Wings Credit Union in Colorado Springs, CO is seeking a Call Center-Member Service Representative II for an in-office, full-time role. You will handle member inquiries, provide accurate information, and educate members on CU products while maintaining professional service.

This position requires 5 weeks of paid training at Headquarters in Colorado Springs, with a schedule of Monday–Friday 7:00 am–6:00 pm and Saturdays 8:00 am–3:00 pm. Start date expected 11/23/2026.

Qualifications

• Strong knowledge of credit union products, offerings and resources.
• General understanding of Online Banking and Business Credit Card products.
• Proficient computer skills: Windows, Microsoft Word and Office.

Responsabilités

• Answer incoming calls and verify members, provide accurate information and resolve issues.
• Cross-sell and educate members on CU products and services.
• Follow policies and procedures, maintain regulatory compliance, protect member assets.

Connaissances

Credit union products

Online Banking

Windows & Office

Symitar

Communication skills

Typing / ten-key

Multitasking

Formation

High School Diploma / G.E.D.

Bachelor's Degree (preferred)

Outils

Symitar

Description du poste

Call Center-Member Service Representative II

• Full-time
• Compensation: USD 20 - USD 23 - hourly

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

This position is projected to start 11/23/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a remote eligible position.

Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm

The Member Service Representative II must provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union.

Essential Functions

• Member Sales & Service: In order to build and retain member relationships, the representative must answer incoming calls from members, accurately answer inquiries and troubleshoot problems. Members must be verified using the processes and procedures in place, minimizing fraudulent activity. Representative possesses the skill to identify and elevate priority issues. A higher skillset is required to perform certificate maintenance and handle all online banking inquiries. MSR II is expected to resolve member concerns properly and provide solutions to avoid escalations in all areas of member service. The representatives must have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
• Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. or equivalent, required
• Bachelor's Degree, preferred
• 1+ years' combined experience to include inbound phone experience and financial services experience, required

Technical or Specialized Knowledge/Skills:

• Strong proficiency in relevant credit union products, offerings, and resources.
• General understanding of Online Banking and Business Credit Card products and procedures required.
• Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
• Ability to complete multiple tasks utilizing various databases concurrently is required.
• Strong communication and writing skills.
• Organizational skills required.
• Typing, computer, and ten-key required.
• Symitar experience strongly preferred.

PAY RANGE: $20 to $23 per Hour (S11), plus monthly incentives and 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

• We anticipate this position to close on 10/14/2026.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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