Full-Time Member Service Representative - El Paso County, CO

SmartRecruiters, Inc.; Colorado Springs (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short/Long Disability

Health Savings Account with company or

Paid Vacation, Sick, Holidays

Job summary

Wings Credit Union is seeking a Customer Service Representative to deliver exceptional member service, process transactions, and promote products. Training is mandatory for two weeks at Wings headquarters in Colorado Springs, CO, with placement across El Paso County after hire.

The role emphasizes accurate transactions, cross-sell opportunities, and compliance with BSA/CFPB regulations, while aiming to meet monthly sales goals and maintain high member satisfaction.

Qualifications

• High School Diploma/G.E.D. or Equivalent is required.
• 6+ months Customer Service experience in Financial Services or Retail Delivery is required.
• Strong emphasis on member service, accuracy, and courteous communication.

Responsibilities

• Provide quality member service through face-to-face interactions and basic monetary transactions.
• Meet monthly sales standards by offering deposit, lending, and other products.
• Comply with policies, procedures, and financial regulations (BSA/CFPB).
• Adhere to Bank Secrecy Act and related regulatory requirements.

Skills

Member service

Communication

Attention to detail

Math skills

Outlook proficiency

10-key by touch

Education

High School Diploma/ GED

Tools

Microsoft Outlook

Job description

• Full-time
• Compensation: USD 18.75 - USD 19.75 - hourly

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger.

Job Description

This position requires 2 weeks of mandatory paid training at our Wings headquarters in Colorado Springs, CO.

Service Center assignment will be determined upon hire and location will vary within El Paso County.

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.
Essential Functions

• Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
• Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
• Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or Equivalent, required
• 6+ months Customer Service experience in Financial Services or Retail Delivery, required

Technical or Specialized Knowledge/Skills:

• Enthusiastic attitude regarding helping our community.
• Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
• Strong attention to detail and accuracy of all transactions is of critical importance.
• Professional and courteous communication skills are of critical importance.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
• Able to use 10-Key by touch is preferred.

Additional Information

The pay range for this position is: $18.75 to $19.75 per hour (S10),plus monthly incentives and 3% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 10/09/2026.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.