Member Service Representative (Call Center), Hybrid

Canvas Credit Union; Lone Tree (CO); Hybrid; USD 55,875,000 - 67,337,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Paid holidays

Tuition reimbursement

Flexible spending account

Health savings account

Loan discounts

Incentives / discretionary bonus

Job summary

Canvas Credit Union in Lone Tree, CO, hybrid role as a Member Service Representative in our call center. You will learn members' needs, educate them on financial products, and provide ethical solutions while handling routine and advanced transactions in a fast-paced environment.

The role offers flexible scheduling, strong benefits including health, 401(k), time off, and opportunities for growth within the credit union movement.

Qualifications

• Prior customer service experience preferred.
• Willingness to work a flexible schedule including weekends.
• Ability to learn about financial products and services.

Responsibilities

• Learn about our members and hear their situations.
• Educate members on how we can help them afford life.
• Provide meaningful, careful, focused and ethical product solutions.
• Process transactions with courtesy and professionalism.
• Perform advanced transactions like IRAs, CDs, open accounts and wire transfers.
• Grow with us by staying current on financial industry trends and product advances.
• Share knowledge on effective practices and opportunities.
• Stand with our members and teammates through highs and lows.

Skills

Customer service

Communication

Bilingual (Spanish a plus)

Job description

Member Service Representative (Call Center), Hybrid

Job Category: Communications Center

Requisition Number: MEMBE005562

• Posted : August 27, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Home Office
9990 Park Meadows Dr
Lone Tree, CO 80124, USA

Description

There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below:

8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday

7:50am-4:50pm Monday-Friday

8:30am-5:30pm Monday-Friday

Training is fully in-office 8am-5pm Monday-Friday.

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

What’s in it for you
That’s right. This is about you:

• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results
• This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.
• You’ll be a financial services guru: You’ll be a cooperative finance rock star. We’ll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many, many career opportunities.
• You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

You’ll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here’s what we expect of you:

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Who You Are
Here’s who you are…or who you think you are, or who you really want to be:

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don’t go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Multi-lingual capabilities to include Spanish is a plus!

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent. Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions).

For Current Canvas Employees:To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors,andmust submit an up-to-date resumeor update your Work History profile with your current responsibilities and accomplishments.

Other Important Information
You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding — nobody can do that on one leg. Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time.

Applications for this position will be accepted through September 17, 2026. For consideration, applications must be received by 11:59 PM MST on September 17, 2026.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.