Member Service Representative (Barnesville)

South Central Power Co.; Northern (KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid remote work

Competitive salary and benefits

Job summary

South Central Power Company is seeking a Member Services Representative for a position based in Barnesville, Ohio. The role supports member satisfaction by handling calls and maintaining account information, including billing and capital credits.

The ideal candidate has strong customer service experience, basic office equipment skills, and excellent communication. Hybrid remote work is available, with direct supervision by the Member Services Manager.

Qualifications

• High school diploma; an Associate Degree in Business Administration is preferred.
• Two years of customer service experience in a call center; cash handling.
• Strong communication skills.
• Must operate office equipment and type at least 40 words per minute.

Responsibilities

• Handle incoming calls and maintain member account information.
• Explain billing, collections, and capital credits to members.
• Perform diverse clerical tasks with attention to detail and sound judgment.
• Communicate with members in person and by phone regarding inquiries.

Skills

Customer service

Cash handling

Typing 40 wpm

10-key calculator

Office equipment

Communication skills

Education

High school diploma

Associate Degree in Business Administration

Job description

Job Type

Full time, eligible for hybrid remote work

South Central Power Company has immediate openings in our call center for a Member Services Representative at our Barnesville, Ohio location. Candidates who have strong customer service experience are encouraged to apply.

The position is responsible for ensuring member satisfaction by handling incoming calls and performing diverse clerical tasks requiring detailed analysis and sound judgment. This position maintains accurate member account information and will communicate with members in person and over the phone regarding billing, collections, capital credits and other inquiries.

We are looking for an experienced individual who is self-motivated, organized, and handles situations with tact and poise. The successful candidate will demonstrate sound judgment, effective problem-solving skills, strong attention to detail, and excellent written and verbal skills. This position reports directly to our Member Services Manager.

Job Related Qualifications

What the job requires

• High school diploma. Post-secondary education in Business Administration equivalent to an Associate Degree is preferred.
• Two years of customer service experience in a call center setting is required. Experience with handling cash.
• Candidates must have strong communication skills.
• Must have basic knowledge of the operation of office equipment, including computers, calculators, fax machines and copiers. Must have the ability to perform arithmetic operations quickly and efficiently and must be proficient on a 10-key calculator and accurately type at least 40 words per minute.

We offer a competitive salary, strong benefits package, and this position is eligible for hybrid remote work.

We do not offer visa sponsorship or accept candidates on work visas at this time.

EEO – Minorities/Females/Disabled/Veterans

South Central Power is a drug free workplace.

Benefits Information

South Central Power offers a competitive salary and benefits package. Here’s a snapshot of the programs we offer:

• Competitive compensation
• Workplace flexibility programs
• Full wellness program including onsite fitness facilities and wellness reimbursement
• Paid time off – helping you rest and recharge
• Medical, dental and vision insurance
• Flexible spending and health savings accounts
• A 401k plan and defined pension plan helping you achieve those retirement goals
• Life insurance programs for employee, spouse and children
• Disability insurance for peace of mind
• Education assistance
• Employee assistance program – there when you need it most

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history. South Central Power Company is a drug free workplace.