Member Service Representative

Excel Fitness; Winterville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Service Representative to join their team. In this dynamic role, you will be the face of the club, ensuring a welcoming atmosphere while upholding the company’s core values. Your responsibilities will include maintaining club cleanliness, assisting members, and providing exceptional customer service. This position offers flexible hours and the opportunity to be part of a supportive team dedicated to promoting a positive fitness environment. If you are motivated, team-oriented, and passionate about customer service, this role is perfect for you.

Benefits

MyFlexPay Financial Wellness Benefit

FREE Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Qualifications

• Must be at least 18 years of age or older.
• Familiar with company mission, values, and operational requirements.

Responsibilities

• Monitor and maintain club cleanliness and atmosphere.
• Provide excellent customer service and communicate with members.
• Conduct regular audits to ensure compliance with company standards.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Job description

Join to apply for the Member Service Representative role at Excel Fitness.

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Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties And Responsibilities

1. Perform to your best abilities during your assigned work shift.
2. Monitor and maintain club cleanliness and atmosphere.
3. Ensure that all proper training has been completed in order to operate safely and efficiently.
4. Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
5. Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
6. Process and Review Daily Club Activity Paperwork and file in appropriate folders.
7. Audit and Balance Cash Drawers on a daily basis.
8. Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
9. Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
10. Adhere to company's policies and guidelines and address any minor infractions.
11. Provide a safe and secure environment for all members.
12. Communicate with members and create a high level of customer service.
13. Stock all retail and promotional items for the following shift.
14. Perform daily club inspections, complete assigned cleaning sections.
15. Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
16. Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
17. Stay up to date on all required certifications and training courses.
18. Communicate with, promote, tour, and assist prospects and potential members.
19. Assist General Manager and Assistant Manager with club promotions, training, and implementation of operational strategies.
20. Ensure facility compliance with all state and federal laws and insurance requirements.
21. Operate and assist applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment, ensuring all paperwork and procedures are followed.

Qualifications

• Must be at least 18 years of age or older.
• HS diploma or equivalent required.
• Familiar with Excel, mission, values, vision, culture, and the Planet Fitness brand and operational requirements.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.

Benefits & Perks

• Make payday any day with our financial wellness benefit, MyFlexPay.
• Receive a FREE Planet Fitness Black Card Membership.
• Access our Employee Assistance Program (EAP) for free and confidential counseling resources.
• Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are available to eligible Team Players.

Other Details

• Work Environment: Fitness club environment with standard office equipment; noise level may be loud.
• Physical Demands: Regular talking or hearing; frequent standing, walking, handling; occasional sitting, climbing, stooping; ability to lift up to 75 pounds occasionally.
• Position Type/Expected Hours: Full-time or part-time, non-exempt; hours vary based on location and business needs.
• EEO Statement: Excel Fitness is an Equal Opportunity Employer.