Member Service Representative

Zeal Credit Union; Westland (MI); On-site; USD 36,000 - 45,000; Full time

Job summary

Join a leading credit union as a Full-Time Member Service Representative in Westland, MI. You'll provide exceptional service, addressing member inquiries and educating them about financial products, all while thriving in a collaborative, high-performance environment dedicated to enriching member experiences.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401(k)

Life Insurance

Paid Time Off

Sick Time

Paid Holidays

Qualifications

• Minimum of six months of customer service experience.
• Passion for helping others.
• Strong problem-solving skills.

Responsibilities

• Service members with day-to-day transactions ensuring seamless experiences.
• Educate members about products and services to align with their financial goals.
• Balance drawer accurately and facilitate loan intake.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Initiative

Job description

Join Zeal Credit Union as a Full-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Westland, MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here, your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun, high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day.

If you're ready to embrace a role that aligns with your passion for service and commitment to character, we want to hear from you! You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Sick Time, and Paid Holidays. Take the leap and apply today to become part of the Zeal family!

What it's like to be a Member Service Representative?

As a Full-Time Member Service Representative at Zeal Credit Union, you'll be at the forefront of servicing our members with their day-to-day transactions, ensuring a seamless experience that exemplifies our dedication to customer service. Your role will include balancing your drawer accurately, opening new accounts, and facilitating loan intake. You'll have the opportunity to educate our members about our diverse range of products and services, helping them make informed decisions that align with their financial goals. Your passion for problem-solving and commitment to collaborative teamwork will be essential as you strive to create lasting relationships with our members, enhancing their overall experience at Zeal Credit Union.

Are you the Member Service Representative we're looking for?

To thrive as a Full-Time Member Service Representative at Zeal Credit Union, you'll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential, along with a genuine passion for helping others. Strong problem-solving skills will enable you to address member inquiries with confidence and empathy. As an initiative taker, you should be proactive in identifying needs and finding effective solutions. Excellent communication skills are crucial for conveying complex information clearly and effectively, fostering an engaging atmosphere for our members.

Moreover, a high attention to detail will ensure that all transactions and processes run smoothly, reinforcing our commitment to exceptional service. Your ability to embody these skills will greatly contribute to a positive, collaborative environment that prioritizes our members' needs.

Knowledge and skills required for the position are:

• 6 months of customer service experience
• Passion for helping others
• Strong problem-solving skills
• Initiative taker
• Excellent communication skills
• High attention to detail

Schedule:

Monday 9:00am-6:15pm, Tuesday 9:00am-5:15pm, Wednesday 9:00am-5:15pm, Thursday 9:00am-5:30pm, Friday 9:00am-6:30pm, *Saturday 8:45am-1:15pm

*Saturdays are rotating

Will you join our team?

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!

Zeal Credit Union is proud to provide equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.