Member Service Representative (Chester Location)

Argent Credit Union; Chester (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Argent Credit Union as a Member Service Representative in Chester, where you will play a crucial role in providing exceptional customer service. This entry-level position focuses on enhancing member relationships, processing transactions, and promoting various credit union services while benefiting from competitive compensation and a supportive work environment.

Benefits

Competitive compensation

Exceptional health insurance

401K with matching contribution

Generous PTO

Tuition reimbursement

Paid volunteer time

Qualifications

• Customer service and cash handling experience preferred.
• Entry-level position with one year of experience preferred.
• Ability to handle sensitive information with discretion.

Responsibilities

• Maximize member experience by processing financial transactions.
• Cross-sell credit union products and services.
• Exhibit professionalism and navigate multiple systems.

Skills

Customer service

Active listening

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Member Service Representative (Chester Location)

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Member Service Representative (Chester Location)

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Member Service Representative

As a Member Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.

Member Service Representative

As a Member Service Representative, you represent a significant part of our operations team and your passion for driving exceptional customer service is a real opportunity to demonstrate Argent Credit Union’s dedication to being our members trusted financial partner and our commitment to the well-being of our community. The purpose of this role is to develop & enhance the full member relationship from opening of an account to sharing various services offered by the credit union.

Join the Argent Credit Union family if you want to make a real difference. Your goal is to maximize the member experience by accurately and efficiently processing financial transactions.

The right candidate should exhibit and be willing and able to:

• Exhibit professionalism and trustworthiness
• Navigate multiple systems while interacting with members and processing transaction services.
• Exercise active listening skills.
• Cross-sell credit union products, services and promotions.
• Meet or exceed assigned job production guidelines.
  
  

Desired Skills

• Banking and financial background preferred.
• Ability to set priorities and multitask.
• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication skills
• Proven record of providing both internal and external customer service
• Expert in MS Office
  
  

Qualifications

• High School Diploma or Equivalent
• Previous experience in customer service and/or cash handling is preferred.
• One year of experience as a credit union or bank teller preferred.
  
  

Benefits matter to the Argent family! We offer competitive compensation, exceptional health insurance, 401K with matching contribution, generous PTO, tuition reimbursement and paid time off to volunteer so you can make a real difference in our community just to mention a few!

Join the Argent Credit Union family and be a part of an organizational culture where taking great care of our employees is what matters.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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