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Member Service Representative - Livonia

LMCU

Livonia (MI)

On-site

USD 35,000 - 45,000

Full time

8 days ago

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Job summary

LMCU is seeking a Member Service Representative to be the primary contact for retail members, responsible for educating them on products and processing new accounts and loans. With a focus on exceptional service, this entry-level role in Livonia offers competitive pay and a comprehensive benefits package, including health and retirement options.

Benefits

Weekly Pay

Comprehensive Health & Wellness package

401(k) plan with company match

Paid time off

Tuition reimbursement

Qualifications

1-3 years of similar or related experience.
Excellent written and verbal communication skills.

Responsibilities

Serve as the primary contact for retail members and educate on products.
Open and process new accounts and loans with accuracy.
Assist in all aspects of branch operations as needed.

Skills

Communication

Customer Service

Education

High School Diploma or equivalent

1 week ago Be among the first 25 applicants

Job Title: Member Service Representative

Primary Location: Livonia

Employee Status: full-time hourly

Estimated Hours/Week: 38

Remote: No

% of Travel for the Position: 0%

What You’ll Get: (note varied offerings based on role and hours)

Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
Tuition reimbursement
To see a full list of our benefit offerings – check out this helpful guide!

About this position:

LMCU is looking for a Member Service Representative who is responsible for serving as the primary point of contact for all retail members including both new and existing LMCU members. Responsible for educating and cross selling members on LMCU products and services that best fit their financial needs. This position will also be responsible for setting up all types of new accounts and consumer loans, recognizing and prioritizing member needs.

What you’ll do:

Provides members with an exceptional level of service by partnering them with products which cater to their financial needs.
Must possess the ability to open and process new accounts, checking products, saving products, loans (unsecured/secured), credit cards, second mortgages, HSA, or IRA accounts with excellent accuracy. Able to become registered through NMLS and a notary through the county.
Builds relationships with business partners and able to successfully refer products to them.
Helps members create a safe financial future by counseling them on financial responsibility and credit.
Able to assist in all aspects of the branch as needed, such as processing transactions, vault responsibilities, and Saturday supervisor duties.
Willing to represent LMCU within the community or at various sponsored events.
Able to mentor peers and help coach to find successful referrals

What You’ll Bring:

One to three years of similar or related experience.
Excellent written and verbal communication skills.

Who We Are:

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.

You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: Careers@lmcu.org.

If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: (616) 242-9790

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.

LMCU is an Equal Opportunity Employer

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Banking

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