Member Service Representative

Midwest Fitness Partners; Wentzville (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness organization is seeking a Member Service Representative to enhance member experiences through exceptional customer service. Responsibilities include greeting members, handling inquiries, and maintaining club cleanliness. Ideal candidates will have a strong customer service background and a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Respond to member questions and maintain cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Listening skills

Problem-solving

Positive attitude

Education

High School diploma or GED

Job description

Join to apply for the Member Service Representative role at Midwest Fitness Partners.

6 days ago Be among the first 25 applicants.

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.

Facilitate updates to members’ accounts as needed.

Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.

Maintain the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills, with empathy and problem-solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continually during shifts.
• Talking in person or on the phone regularly.
• Occasionally lifting up to 50 lbs.
• Occasionally encountering toxic chemicals.

Employees at franchise locations are employed by the franchisee, not PFHQ. PFHQ does not control employment matters for franchisees or their employees, who are responsible for compliance with applicable laws.