Member Service Representative- mornings

Midwest Fitness Partners; St. Louis (MO); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Member Service Representative to enhance the member experience. This role is pivotal in delivering outstanding customer service, greeting members, and assisting with front desk operations. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude. Join a vibrant team where your contributions will help foster a welcoming environment for all members and guests. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Customer service experience preferred.
• Strong listening skills and empathy are essential.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.

Skills

Customer Service

Basic Computer Skills

Problem Solving

Communication Skills

Empathy

Education

High School Diploma/GED

Job description

Join to apply for the Member Service Representative- mornings role at Midwest Fitness Partners.

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The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.

Facilitate updates to members’ accounts.

Respond to member questions and concerns professionally and timely, escalating as needed.

Assist with maintaining the cleanliness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service skills, with the ability to interact positively and professionally.
• Strong listening skills, empathy, and problem-solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma/GED required.
• Must be 18 or older.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lift up to 50 lbs.
• Occasional exposure to chemicals.

Employees are employed by the franchisee, not PFHQ, which does not control employment matters for franchise employees.