Member Service Representative

Alliance Catholic Credit Union; Taylor (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Short and long-term disability

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union is looking for a dedicated Member Service Representative to join their team in Taylor, MI. This position involves assisting members achieve their financial goals through exceptional customer service. The ideal candidate should possess a high school diploma or higher and have 3-5 years of relevant experience. The role requires strong communication skills, proficiency in various software, and the ability to work effectively in a team. Benefits include health, dental, vision coverage, and more.

Qualifications

• Ability to assist members in achieving financial goals.
• Experience in consulting on new accounts and loan applications.
• Team player with a friendly and enthusiastic demeanor.

Responsibilities

• Provide exceptional customer service to members.
• Promote products and services that meet member needs.
• Identify referral opportunities to enhance member relationships.

Skills

Customer service experience

Verbal and written communication skills

Proficiency in Windows, Word, and Excel

Education

High school diploma or higher

3-5 years of credit union teller/customer service experience

Job description

If you are looking to become part of an energetic team in a fast-growing business, Alliance Catholic Credit Union may be the right fit for you.

Alliance Catholic Credit Union has the following openings:

Position: Member Service Representative

Location: Taylor, MI

Job Id: 253

# of Openings: 1

Responsibilities

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well‑organized, fast‑paced, and multi‑task driven environment. This position will report directly to the Branch Manager. The ideal candidate:

• Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
• Able to consult members about opening new accounts, IRAs, loan application processing, setting up automated services, and other member service requests.
• Ability to work in a team environment.
• Ability to provide a strong customer services experience.
• Ability to promote and identify referral opportunities to enhance member relationship.
• Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
• Proficient in written/oral communication.
• Dependable, adaptable/flexible, detail oriented.

Qualifications

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results—accurately and efficiently. We seek candidates with a high school diploma, associate degree or higher and/or 3‑5 years of credit union teller/customer service or similar or related experience.

Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long‑term disability, FSA, tuition reimbursement, paid time off, paid holidays.