Member Service Representative

Guadalupe Credit Union Inc.; Taos (NM); On-site; USD 25,000 - 33,000; Full time

Job summary

Guadalupe Credit Union is hiring a Member Service Representative to join our Taos team. This on-site role supports members by processing financial transactions and guiding them to suitable tools and services to help them thrive.

The position is full-time with varied schedule and requires excellent cash handling and customer service skills, with Spanish/English bilingual ability preferred. Starting pay is $21.00 per hour, and Guadalupe Credit Union offers a comprehensive benefits package to

Qualifications

• Cash handling skills and accuracy are required.
• Experience delivering friendly, professional customer service.
• Bilingual in Spanish and English is preferred.

Responsibilities

• Provide friendly, professional service and build rapport with members.
• Accurately process deposits, withdrawals, loan payments, and other transactions.
• Handle cash in accordance with GCU standards and procedures.
• Identify member needs and make product or service referrals to support financial empowerment.
• Collaborate with your team and other departments to ensure member needs are met.

Skills

Cash handling

Customer service

Bilingual Spanish/English

Job description

We're Hiring: Member Service Representative

Location: On-site in Taos, NM

Schedule: Varies, Mon–Fri, 8:00 AM–6:00 PM

Status: Full-Time (40 hours/week)

Starting Pay: $21.00/hour

Guadalupe Credit Union is looking for a Bilingual Member Service Representative to join our team! In this role, you’ll support our members by processing accurate financial transactions and connecting them with the best financial tools and advice to help them thrive.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

• Provide friendly, professional service and build rapport with members
• Accurately process deposits, withdrawals, loan payments, and other transactions
• Handle cash in accordance with GCU standards and procedures
• Identify member needs and make product or service referrals to support financial empowerment
• Collaborate with your team and other departments to ensure member needs are met

Preferred Experience:

• Cash handling
• Customer service experience
• Bilingual in Spanish and English is preferred.

Physical Requirements:

This position requires regular walking, talking, and hearing, and may involve long periods of standing or sitting. Occasional light lifting, bending, and reaching may be required.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).