Member Service Representative - Bilingual

Guadalupe Credit Union Inc.; Santa Fe (NM); On-site; USD 24,000 - 34,000; Full time

Job summary

Guadalupe Credit Union is seeking a Bilingual Member Service Representative to join our Santa Fe team. On-site in Santa Fe, NM, this full-time role focuses on accurate financial transactions and delivering friendly member service to support financial empowerment.

You’ll handle deposits, withdrawals, loan payments, and related duties, with a strong emphasis on bilingual communication in Spanish and English. Benefits are provided as part of our comprehensive package.

Qualifications

• Experience with cash handling and financial transactions.
• Customer service experience in a banking or retail setting.
• Bilingual in Spanish and English is required, with fluency in both languages.

Responsibilities

• Provide friendly, professional service and build rapport with members
• Accurately process deposits, withdrawals, loan payments, and other transactions
• Handle cash in accordance with GCU standards and procedures
• Identify member needs and refer products or services to empower finances
• Collaborate with team and other departments to meet member needs

Skills

Cash handling

Customer service

Bilingual Spanish-English

Job description

We're Hiring: Bilingual Member Service Representative

Location: On-site in Santa Fe, NM

Schedule: Varies Mon–Fri, 8:00 AM–7:30 PM; Sat, 8:30 AM–1:30 PM

Status: Full-Time (40 hours/week)

Starting Pay: $21.00/hour

Guadalupe Credit Union is looking for a Bilingual Member Service Representative to join our team! In this role, you'll support our members by processing accurate financial transactions and connecting them with the best financial tools and advice to help them thrive.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

• Provide friendly, professional service and build rapport with members
• Accurately process deposits, withdrawals, loan payments, and other transactions
• Handle cash in accordance with GCU standards and procedures
• Identify member needs and make product or service referrals to support financial empowerment
• Collaborate with your team and other departments to ensure member needs are met

Preferred Experience:

• Cash handling
• Customer service experience
• Bilingual in Spanish and English is required, including the ability to understand and speak fluently.

Physical Requirements:

This position requires regular walking, talking, and hearing, and may involve long periods of standing or sitting. Occasional light lifting, bending, and reaching may be required.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).