Member Service Representative

Davita Inc.; North Richland Hills (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Service Representative for a hybrid position in North Richland Hills, TX. The role involves responding to member inquiries, facilitating account transactions, and ensuring a positive customer experience. Ideal candidates will have expertise in call center operations and demonstrate strong engagement methods to enhance member interactions.

Benefits

Medical, dental & vision coverage

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off

Qualifications

• Expert level required in customer service and call center operations.
• Experience in handling inquiries in a structured contact center environment.

Responsibilities

• Respond to inquiries and provide information on products and services.
• Perform transactions for various accounts including savings and loans.
• Advise members on products that fit their needs.

Skills

customer service

data entry

inbound and outbound calls

call center

Job description

*Description*

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

*Skills*

customer service, data entry, inbound and outbound calls, call center

*Top Skills Details*

customer service,data entry,inbound and outbound calls,call center

*Additional Skills & Qualifications*

Success profile: -Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high volume retail environment.

*Experience Level*

Expert Level
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in North Richland Hills,TX.
*Application Deadline*
This position is anticipated to close on Jun 20, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.