Weekend Member Service Representative Part Time

Planet Fitness - Excel Fitness; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fitness organization is seeking a Member Services Representative in Dallas to create a positive member experience. The role involves customer service at the front desk, managing inquiries, and providing support to members, all while promoting fitness and health. Exciting career opportunities available with internal advancement, starting pay at $9.00/hr and complimentary gym membership.

Benefits

Free premium gym membership

Career advancement opportunities

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including member check-ins and tours.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service

Communication

Problem solving

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Excel Fitness

• Great career opportunities – every one of our General and Regional managers were promoted from within
• Starting pay at $9.00/hr
• Free premium gym membership!