Member Service Representative- Evening

YMCA of Metropolitan Dallas; Richardson (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

The YMCA of Metropolitan Dallas is seeking a Member Service Representative to create a welcoming environment for members. This role involves promoting memberships, providing tours, and ensuring a positive experience for all members. Ideal candidates will possess strong customer service skills and a friendly demeanor, with opportunities for advancement within the organization.

Qualifications

• Must be at least 18 years of age.
• Bilingual helpful, but not required.
• Ability to manage multiple priorities.

Responsibilities

• Promote and sell memberships and services.
• Build relationships and retain members.
• Attend paid trainings and meetings.

Skills

Customer service

Communication

Teamwork

Adaptability

Creativity

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!

Member Service Representatives are responsible to:

• Promote and sell memberships and services
• Learn to give quality tours according to the goals and interests of our members
• Scan member cards and greet by name
• Build relationships and retain members
• Answer member questions in a prompt, professional, and friendly manner
• Attend paid trainings and meetings and learn new skills
• Work with a team to make a lasting difference in your community
• Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
• Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements:

• Provide positive outlook and experiences
• Friendly and team oriented
• Adaptable to changing situations
• Ability to manage multiple priorities
• Must be able to stand for long periods of time
• Professional customer service and communication skills
• Responsible for quality and accuracy
• Ability to learn new programs quickly
• Proficient with Microsoft Suite and web navigation
• Creative and innovative
• High school diploma or GED
• Bilingual helpful, but not required

Must be at least 18 years of age. Must be able to work evenings.