SECU Manteo - Member Service Representative (Part Time)

Outer Banks Chamber of Commerce; Manteo (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a vibrant team at a leading business membership organization in a part-time role focused on providing exceptional member service. This position involves engaging with community members, managing account inquiries, and ensuring smooth operations within a busy office environment. Ideal candidates will exhibit strong communication skills, a positive attitude, and the ability to thrive under pressure. This dynamic role offers opportunities for ongoing training and professional development, making it perfect for those looking to grow in the financial services sector. Embrace the chance to make a difference in the community while enjoying a supportive work atmosphere.

Qualifications

• High level of self-control and self-confidence required.
• Must engage in ongoing training and professional development.

Responsibilities

• Provide exemplary member service and handle cash box management.
• Educate members on available services and process account changes.

Skills

Customer Service

Communication Skills

Mathematical Skills

Organizational Skills

Computer Skills

Education

High School Diploma

Tools

Margo System

Job description

Job Type: Part Time
Job Location: Manteo

Contact Manteo Branch at [phone]

Contact: Rhonda Smith, Caleb Fortune

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

PURPOSE:

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

DIMENSIONS:

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

DUTIES:

Handle establishment of new membership, open all accounts, and
process changes in accounts.
Educate members on available services and make recommendations based
on their needs.
Key all required transactions into the Margo system and balance cash drawer
with accuracy.
Balance the vault, ATM, TCD and coin sorter.
Operate drive-thru window as needed.
Keep daily and monthly records of the following reports: vault control,
returned checks, Visa gift cards, theme park tickets, forgeries, and coin
sorter.
Prepare, order, and verify cash delivery and shipment once a week.
Assist members with account problems, checking reconciliations, or
errors in transactions.
Grant subsequent advances on existing credit cards, open lines and home
equity lines of credit - consult with an approving officer prior to advance.
Answer phone, file paperwork, scan documents into Image System, and
perform other clerical duties as needed.
May begin training in other areas of branch operations as needed
Other duties as assigned.

REQUIREMENTS:

Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
Must be willing to engage in ongoing training and professional development.
Other training and education as required by management.
Should have basic computer skills.
Attendance in accordance with assigned schedule is required
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Must be cordial in all interactions with members and co-workers.
Must adhere to the work schedule and attendance policy established by manager.

JOB ENVIRONMENT:
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS:
Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
Uses hands and fingers to press keys on adding machine to add information for member transactions.
Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
Sits 80%, stands 10%, and walks 10% of the time.
Must communicate clearly to answer members questions and to describe member services.
Must listen intently to members questions and concerns in order to facilitate quality service.
Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc..
May order supplies for the branch using computer terminal.
Maintains manual cash drawer, counting currency daily to balance cash drawer.
May climb stairs when branch is located on multiple levels.
Must be able to comprehend and carry out verbal and written instructions.
Must be able to lift 5 pounds

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

The Outer Banks Chamber of Commerce is the areas largest business membership organization and serves Currituck County, Dare County and Ocracoke Island. Current membership is 1,100.