Member Service Representative Sikorsky Financial CU Stratford, CT, USA

Connecticut's Credit Unions; Stratford (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/dental/vision coverage

Company-paid life insurance

Long-term disability insurance

401(k) plan with company match

Tuition reimbursement

Job summary

Sikorsky Credit Union is actively seeking a Member Service Representative in Connecticut. The role focuses on delivering superior member service, processing diverse transactions, and supporting branch goals.

The position requires banking knowledge, strong communication, and a willingness to travel up to 75% to support branches and members across the region.

Qualifications

• High School Diploma or equivalent; some college coursework preferred.
• 1-2 years of Teller experience.
• Knowledge of banking products and Credit Union services.
• Strong communication and interpersonal skills; detail-oriented.
• Ability to travel up to 75%.
• Must obtain and maintain the following licenses: NMLS, Notary, CT Producer License.

Responsibilities

• Accurately processes a broad variety of transactions while delivering excellent member service promptly.
• Meet branch and individual production goals; grow membership and service accounts.
• Open and service home loan and consumer loan applications; cross-sell products.
• Assist tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serve as back-up to staff at other branches when needed.
• Promote professional communication to maintain a positive work environment.
• Stay informed on industry changes, regulations and technology.
• Ensure adherence to all policies and banking regulations.

Skills

Customer service

Excellent communication

Interpersonal skills

Attention to detail

Math skills

Multitasking

Travel up to 75%

Education

High School Diploma or equivalent

Some college coursework

NMLS Certification

Notary Public

State CT Individual Producer License(Credit Insurance)

Job description

Looking for purpose in your profession? Connecticut's credit unions offer rewarding careers that empower people, strengthen communities, and drive financial well-being.

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You'll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes generous paid time off, paid holidays, medical/dental/vision coverage, company-paid life and long-term disability insurance, supplemental insurance plan options, 401(k) plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary:

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members.This person also educates, recommends and offers products and services that may be beneficial to our members.

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.Demonstrates the Credit Union's core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements:

• High School Diploma or equivalent.Some college coursework is preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with extensive knowledge of Credit Union products and services.Strong desire to achieve branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail.Must be able to multitask and have strong mathematical skills.
• Ability to travel up to 75%.
• Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
• NMLS Certification
• Notary Public
• State of CT Individual Producer License(Credit Insurance)

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.