Member Service Representative

Sikorsky Financial Credit Union; Milford (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Sikorsky Credit Union is seeking a Member Service Representative in Connecticut to provide accurate transactions and superb member service while building relationships. You will promote products, support branch goals, and assist tellers as needed.

The role emphasizes regulatory adherence, cross-selling, and continuous knowledge of industry changes. Qualified candidates have a high school diploma, teller experience, and licenses including NMLS, Notary Public, and CT Producer License within 90

Qualifications

• High School Diploma or equivalent; some college coursework preferred.
• 1-2 years of Teller experience.
• Knowledge of banking products and Credit Union services; goal to achieve branch production.
• Excellent communication and interpersonal skills with attention to detail.
• Ability to multitask and strong mathematical skills.
• Ability to travel up to 75%.
• Must obtain and maintain: NMLS Certification, Notary Public, CT Producer License within 90 days.

Responsibilities

• Accurately processes a broad variety of transactions with excellent member service.
• Aims to achieve branch and individual production goals; grow membership and accounts.
• Opens and services new and existing accounts and loans; cross-sells CU products.
• Assists tellers with complex transactions.
• Back up to staff at other branches as needed.
• Promotes a positive work atmosphere with professional communication.
• Keeps abreast of industry developments and regulatory changes.
• Adheres to company policies and banking regulations.
• Performs additional duties as required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Mathematical skills

Education

High School Diploma or equivalent; some college coursework preferred.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative

2 days ago Requisition ID: 1463

Salary Range: $18.00 To $26.15 Hourly

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes generous paid time off, paid holidays, medical/dental/vision coverage, company-paid life and long-term disability insurance, supplemental insurance plan options, 401(k) plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary

The Member Service Representative provides excellent member service by accurately processing a broad variety of transactions while building and maintaining positive relationships with members. This person also educates, recommends and offers products and services that may be beneficial to our members.

• Accurately processes a broad variety of transactions while providing excellent member service in a timely manner.
• Accountable for achieving all branch and individual production goals established by senior management, including but not limited to: increasing membership, opening and servicing new and existing accounts, originating and closing home loan/consumer loan applications (home equity, auto, personal, credit card, etc.). Cross-sells other Credit Union products and services.
• Assists tellers with complex transactions as directed by Lead Teller/Branch Management.
• Serves as back up to staff in different branch locations when necessary.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the Credit Union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and Banking/Credit Union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High School Diploma or equivalent. Some college coursework is preferred.
• 1-2 years of experience working as a Teller.
• Knowledge of banking products and services with extensive knowledge of Credit Union products and services. Strong desire to achieve branch production goals.
• Excellent communication and interpersonal skills with keen attention to detail. Must be able to multitask and have strong mathematical skills.
• Ability to travel up to 75%.
• Must obtain and maintain the following license/commission: (Obtained Within 90 Days)
• NMLS Certification
• Notary Public
• State of CT Individual Producer License (Credit Insurance)

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.