Member Service Representative

Service 1st Federal Credit Union; Lewisburg (Union County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Member Service Representative to provide exceptional service to its members. This role involves assisting with financial transactions, cross-selling products, and resolving inquiries. The ideal candidate will have strong communication skills and a background in customer service or banking. Join a dynamic team that values diversity and inclusion, and contribute to helping members achieve their financial goals in a supportive environment.

Qualifications

• 1-3 years of experience in customer service or banking.
• Strong communication skills with members.

Responsibilities

• Assist members with routine financial transactions and inquiries.
• Cross-sell financial products and services effectively.
• Maintain cash drawer and balance accounts accurately.

Skills

Customer Service

Problem-Solving

Communication Skills

Basic Math

Education

High School Diploma or GED

Job description

Join to apply for the Member Service Representative role at Service 1st Federal Credit Union.

4 days ago Be among the first 25 applicants

Join to apply for the Member Service Representative role at Service 1st Federal Credit Union.

• Monday through Saturday availability required.

• Full-time - 40 hours per week.

Role:

A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectations for service. Responsibilities include performing routine account transactions, cross-selling products and services, and resolving member questions and concerns.

Essential Functions & Responsibilities

1. Receives and processes member's financial transactions.
2. Cross-sells deposit, loan, and convenience services.
3. Uses problem-solving skills to research member account questions and concerns.
4. Performs routine tasks regularly.
5. Performs other duties as assigned.

Performance Measurements

• Welcomes members and guests, providing friendly and accurate service.
• Completes member transactions, sells financial products, and processes disputes and transactions.
• Fulfills financial needs and uncovers unstated needs through conversation.
• Maintains cash drawer, verifies cash shipments, and balances accounts.
• Resolves questions and concerns promptly and accurately.
• Adheres to policies and procedures, including security and confidentiality.
• Performs miscellaneous tasks like typing, filing, and answering calls.
• Maintains good attendance and participates in training.

Knowledge, Skills, and Abilities

Experience: 1-3 years in customer service, banking, or related fields.

Education: High school diploma or GED.

Interpersonal Skills: Strong communication skills with members.

Technical Skills: Ability to operate a computer and perform basic math.

Work Environment

• Not substantially exposed to adverse conditions.
• State of Pennsylvania residency required.

Service 1st Federal Credit Union is an equal opportunity employer, valuing diversity and inclusion.