Member Service Representative weekend

Midwest Fitness Partners; Harrison (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Member Service Representative to enhance the member experience. This role involves providing exceptional customer service, managing front desk activities, and ensuring a welcoming atmosphere for all members and guests. Ideal candidates will possess strong interpersonal skills, a passion for fitness, and the ability to handle various inquiries professionally. Join a dynamic team where your contributions will make a significant impact on member satisfaction and club environment.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including checking in members and answering calls.
• Respond to member questions and maintain club cleanliness.

Skills

Customer Service

Basic Computer Skills

Problem Solving

Listening Skills

Punctuality

Education

High School Diploma or GED

Job description

Join to apply for the Member Service Representative weekend role at Midwest Fitness Partners

The Member Services Representative will be responsible for creating a positive member experience by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities, including:

• Answer phones in a friendly manner and assist callers with various questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

Facilitate updates to members’ accounts as needed.

Respond to member questions and concerns promptly and professionally, escalating to the Assistant Manager or Manager as necessary.

Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are essential.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone frequently.
• Occasionally lifting up to 50 lbs.
• Occasionally encountering toxic chemicals.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control employment matters for franchisees. Each franchisee is responsible for compliance with applicable laws.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Wellness and Fitness Services

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