Member Service Representative

Excel Fitness Holdings; Harrisonburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Front Desk team member to enhance the club's welcoming atmosphere. This role is essential in promoting a Judgement Free Zone, ensuring cleanliness, and providing exceptional customer service. Responsibilities include conducting club inspections, managing daily paperwork, and assisting with member inquiries. The ideal candidate will be motivated, team-oriented, and possess excellent communication skills. Join a vibrant team where your contributions will help shape a positive environment for all members and guests, making each visit a delightful experience.

Qualifications

• Must have a high school diploma or equivalent.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.

Responsibilities

• Maintain club cleanliness and atmosphere during shifts.
• Audit daily club activity paperwork and cash drawers.
• Provide high-level customer service and support to members.

Skills

Communication Skills

Team-oriented

Organization Skills

Education

High School Diploma or Equivalent

Tools

Standard Office Equipment

Job description

Position: Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Ensure that all proper training has been completed in order to operate safely and efficiently.
• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Process and Review Daily Club Activity Paperwork and file in appropriate folders.
• Audit and Balance Cash Drawers on a daily basis.
• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents.
• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment.
• Adhere to company’s policies and guidelines and address any minor infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stock all retail and promotional items for following shift.
• Perform daily club inspections, complete assigned cleaning sections.
• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies.
• Ensure Facility complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and ensure all applicable paperwork and procedures are adhered to.

Qualifications:

• HS diploma or equivalent required.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines, and phones. The noise level in the club environment may be loud on a regular basis.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time or part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.