Full Time Time Member Services Rep I

City of Boston Credit Union; Boston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

City of Boston Credit Union is seeking a part-time Member Service Representative to handle member requests under established policies. The role covers multiple locations with travel and a flexible schedule, up to 24 hours per week.

Candidates should have banking experience, strong communication skills, and proficiency with MS Office. The position requires travel to off-site locations as needed and reliable transportation to support branch coverage.

Qualifications

• One year teller experience preferred.
• Good communication and organizational skills.
• Proficient computer skills and working knowledge of MS Office.

Responsibilities

• Open deposits and related accounts (CDs, savings, NOW, money market, club accounts).
• Set up and maintain accounts (payroll deductions, addresses, title changes).
• Answer member questions and resolve issues per policy; refer exceptions to supervisor.

Skills

Teller experience

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

The Member Service Representative is responsible for handling all customer requests within the confines of established policies and procedures.

Description

The Member Service Representative is responsible for handling all customer requests within the confines of established policies and procedures. Travel is required to other locations and employee must be able to work flexible schedules to meet the needs of each branch location. Reliable transportation is also required. This part-time position is up to 24 hours per week, in various locations.

Responsibilities

• Responsible for opening all deposit type accounts and services, including:


• Certificates of Deposit


• Savings Accounts


• NOW Checking Accounts


• Money Market Accounts


• Club Accounts


• ATM Cards


• Debit Cards


• On-Line Banking


• Individual Retirement Accounts


• Perform maintenance on accounts to set up payroll deductions, make address and title changes or other maintenance that may be necessary from time to time.


• Answer member questions and resolve member problems with the scope of policy and procedure, referring exception cases to supervisor.


• Comply with applicable regulations pertaining to the position such as Truth in Savings.


• Determine cross-sell opportunities and sell other Credit Union products to the member when appropriate.


• Compliance with Bank Secrecy Act, OFAC and USA Patriot Act including Customer Identification Program for new members, accurate completion of new account activity profile, reporting suspicious activity to supervisor.


• Perform other related duties as assigned or requested.

Requirements

Knowledge/Skills/Experience

• Experience with specialized products, service, regulatory and sales training preferred.


• One year teller experience.


• Good communication and organizational skills.


• Proficient computer skills and working knowledge of MS Office.

Education/Certifications/Licenses

• High school diploma or equivalent

Physical Demands/Conditions Required

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

DIRECT REPORTS / SUPERVISION

• No Direct Reports/Supervision