Member Services Representative

BayPort Credit Union; Yorktown (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

BayPort Credit Union is seeking a friendly, detail‑oriented member services professional to greet members, provide information on memberships and financial products, and open new accounts. You will handle loan interviews and applications, explain terms, and ensure timely responses to member inquiries.

The role involves processing various transactions, resolving account issues, and following through on loan requests.

Qualifications

• Experience in teller or member services preferred.
• Education at least high school diploma or equivalent required.
• Strong communication and customer service skills essential.

Responsibilities

• Greet and welcome members and visitors professionally and promptly.
• Provide information on membership eligibility, account types, loans and other services.
• Open new accounts, including loans, IRAs, and certificates; process requests.
• Resolve member account issues and respond to inquiries in a timely manner.
• Interview loan applicants, process loan requests and explain terms and conditions.
• Follow up on loan requests and educate on loan protection options and payments.
• Identify opportunities to cross-sell products based on member needs.

Skills

Customer service

Cash handling

Interpersonal skills

Cross-selling

Education

High school diploma or equivalent

Tools

PC

Check imaging equipment

Job description

Description

The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA's, and certificates; resolving problems with members' accounts, interviewing loan applicants, processing loan requests, responding to members' requests in a timely, professional manner and performing other duties as requested.

Job Details

The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA's, and certificates; resolving problems with members' accounts, interviewing loan applicants, processing loan requests, responding to members' requests in a timely, professional manner and performing other duties as requested.

Essential Functions And Supporting Duties

• Greets and welcomes credit union members and visitors in a professional and timely manner


• Provides information to current and prospective members on membership eligibility, account types, loan products, and any other services the Credit Union offer


• Communicates information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies.


• Handles varying requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received.


• Provides information regarding first mortgage loans and applications; conducting the following for second mortgage and loan products: interviewing loan applicants, explaining conditional loan approvals and denials, reviewing loan applications, processing loan requests according to approval and/or loan stipulations with the respective interest rates and terms.


• Contacts members to follow up on loan requests; educates members on Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products


• Identifies opportunities to cross-sell credit union products and services based on member needs, thereby contributing to the credit union's growth and member satisfaction.

Qualifications And Requirements

Required Knowledge: Knowledge of general credit union operational procedures to include cash handling, teller job-related duties, member services and loan processes and procedures.

Required Education: Education up to the equivalent of a four-year high school education.

Required Experience: Previous teller experience or member service experience is required.

Skills/Abilities

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, Its On Me, and One Team.


• Accurate cash handling skills, ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment.


• Strong customer service skills to include telephone skills, well-organized and attentive to detail.

This job description is not an all‑inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.