MEMBER SERVICE REPRESENTATIVE

Charter Oak Federal Credit Union; Connecticut; On-site; USD 24,796 - 61,496; Full time

Job summary

Charter Oak Federal Credit Union is looking for a Member Service Representative in Dayville, CT. The role focuses on building member relationships by providing outstanding service and effectively selling all deposit and loan services using APEX tools.

Responsibilities include greeting members, determining their needs, and assisting with accounts and loans. Candidates should have prior banking experience and excellent communication skills. Join a team that values service and professionalism.

Salary range is $18.00 to $44.64 hourly.

Qualifications

• Prior experience in traditional or electronic banking services is required.
• Successful candidates must possess excellent communication and interpersonal skills.
• Previous sales experience and the ability to work in a team environment are essential.

Responsibilities

• Receive and greet members, determining their needs.
• Communicate with members to determine their deposit and loan needs.
• Cross-sell credit union services effectively.
• Assist members in researching and reconciling their accounts.
• Perform Loan Originator duties under Regulation Z.

Skills

Excellent communication skills

Interpersonal skills

Sales experience

Teamwork ability

Knowledge of banking services

Tools

APEX tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MEMBER SERVICE REPRESENTATIVE

Clerical Union 1-8 Dayville, CT, US

3 days ago Requisition ID: 1948

Salary Range: $18.00 To $44.64 Hourly

Be a part of the Charter Oak Federal Credit Union Team!

Member Service Representative is responsible for building member relationships by providing outstanding service.

Prior experience in traditional or electronic banking services is required. Successful candidate must possess excellent communication and interpersonal skills. Previous sales experience and the ability to work in a team environment are essential.

SUMMARY

Member Service Representatives primary responsibility is, with the aid of APEX tools and training, to sell all Credit Union deposit and loan services to current and potential members in person and on the telephone. MSR will be held accountable for Achieving Performance Excellence goals in their office/department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and greets the members, determines their needs and refers them to the proper department when applicable.
• Communicate with members and potential members to effectively determine their deposit and loan needs.
• Explain and effectively cross sell credit union services, utilizing APEX tools, while in contact with members.
• Perform all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.
• Assist members in researching, balancing and reconciling their accounts, exercise prudent judgment in using approved powers to service accounts (such as approving checking accounts, waiving fees etc).
• Have a working knowledge of the laws, rules, regulations and procedures regarding credit union products offered to members. Such laws include, but are not limited to IRA'S, lending, demand deposit and second mortgages.
• Present a Professional image (attire, mannerisms and work station).
• Provide suggestions to improve service, control costs, and promote the credit union activities.
• Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.
• Oversees and observes all security procedures for the safety and protection of members and the credit union in the safe deposit department under the direction of the Office Manager/Supervisor when applicable.
• Backup for Teller as needed.
• Other duties as assigned.

Equal Opportunity Employer Veterans/Disabled