Member Service Representative (Part-Time)

ADP, Inc.

Bristol (CT)

On-site

USD 27,000 - 40,000

Part time

4 days ago

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Benefits offered by this job

Long-term Disability Insurance

Critical Illness

Life Insurance

401(k) match

Profit sharing

PTO

Flexible Spending Account

Tuition Reimbursement

Pet Insurance

Job summary

Automatic Data Processing, Inc. in Bristol, CT is seeking a part-time Member Service Representative to manage member transactions and support branch operations. You will cross-sell products and assist with inquiries while adhering to policy and compliance requirements.

The role requires high school completion and cash-handling experience; strong math and communication skills help deliver excellent member service in a credit union environment.

Qualifications

Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
Excellent math, written and verbal communication skills.
Ability to follow policies and comply with regulations.

Responsibilities

Perform member transactions and analyze requests to determine financial needs.
Cross-sell products and services to meet member needs.
Assist Branch Manager in delinquency and negative shares control.
Process new accounts, verify identity and eligibility.
Balance cash drawer and report discrepancies.
Handle inquiries, process checks, mail, and ATM transactions.
Prepare daily/weekly/monthly reports.

Skills

Cash handling

Math skills

Written communication

Verbal communication

Education

High school graduate

Job description

Member Service Representative (Part-Time)

Bristol Regular Part-Time Bristol, CT, US

Position Title: MSR

Reports To: Branch Manager

Full Salary Range: $19.34/hr - $29.06/hr

Primary Responsibilities:

Perform member transactions, analyze member requests to determine their financial needs and cross-sell products and services to meet those needs. Assist Branch Manager in controlling delinquency and negative shares. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero’s creed, vision, mission and goals.

Duties and Responsibilities:

Perform all types of member financial transactions, including account maintenance.

Follow all credit union policies and procedures.
Process new accounts, verifying identity and eligibility.
Reconcile and balance assigned cash drawer, reporting
discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
Assist with member in person/telephone inquiries and general questions regarding the credit union.
Prepare and balance checks received.
Process mail, night depository and ATM transactions.
Scan correspondence, member files, loan files, etc.
Perform new member welcome calls.
Complete daily, weekly and monthly reports as assigned.
Process check orders and/or plastic card orders.
Assist in branch collection and negative shares process.
Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
Assist Branch Manager in achieving corporate and branch goals and objectives.
All other duties as assigned.

Qualifications:

Education

High school graduate.

Experience

Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
Excellent math, written and verbal communication skills. Limited travel may be necessary.

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.