Member Service Representative

Self-Help Services Corp; Chicago (IL); On-site; USD 33,062 - 39,013; Full time

Job summary

Self-Help Services Corp in Chicago is looking for a Member Service Representative/Teller to join their Little Village team. This role requires initiating conversations with members to understand their needs and providing exceptional service. The ideal candidate will be bilingual in English and Spanish, with at least one year of experience in customer service or a financial institution.

The position offers an hourly wage ranging from $24.00 to $28.32, with a strong emphasis on teamwork and collaboration. Join us to help create economic opportunities for all!

Qualifications

• Must be bilingual in English and Spanish.
• Minimum one year experience in a financial institution or customer service.
• Prior cash handling experience preferred.

Responsibilities

• Initiate and lead conversations to identify member needs.
• Process share deposit and loan payments along with account transfers.
• Maintain cash levels in compliance with prescribed amounts.

Skills

Bilingual in English/Spanish

Customer Service

Cash Handling

Education

High School graduate or equivalent

Job description

Who We Are

Self-Help started in 1980 with a focus on economic inequality, especially in communities that have faced systemic barriers in building wealth. At the core of what Self‑Help does is a drive to create and protect ownership and economic opportunity, committed to economic justice. Economic Justice means that all communities have the basic infrastructure they need to thrive, from high‑quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice, from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking a Member Service Representative/Teller to join our Little Village, IL Team.

What You'll Do

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (part of dual‑control team).
• Perform other duties and projects as assigned.

What You'll Need

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!

Compensation

Hourly Range: $24.00 – 28.32/hr

Equal Opportunity Employer

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. Self‑Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please request the appropriate accommodation by emailing: applicationassistance@self‑help.org.