Member Service Representative

Travis County Credit Union; Austin (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Travis County Credit Union in Austin seeks an experienced Member Service Representative to join our team. You will handle member interactions, process transactions, open accounts, and provide accurate information with warmth and courtesy.

Ideal candidates bring banking experience, cash handling skill, and a friendly, detail-oriented approach. Bilingual English/Spanish is a plus; you will work in a in-person environment with full-time hours, 8:15 AM to 5:15 PM, Monday through Friday.

Qualifications

• Banking or credit union experience required.
• Cash handling skills and attention to detail essential.
• Bilingual English/Spanish is a plus, not required.

Responsibilities

• Handle member transactions, inquiries, and complaints.
• Open personal and business accounts.
• Provide information about products and services.
• Cross-sell/suggest products and services as needed.
• Troubleshoot and resolve product issues and concerns.
• Document and update member records from interactions.
• Develop and maintain knowledge of products and services.

Skills

Bilingual in English and Spanish

Banking experience

Customer service oriented

Attention to detail

Written and verbal communication

Tech-savvy

Friendly and energetic

Education

High school or equivalent

Tools

Microsoft Office

Job description

Travis County Credit Union

We are a Credit Union on the East side of Austin seeking an experienced Member Service Representative (MSR) to join our family!

We are looking for a seasoned MSR with an open personality who loves helping people! Someone warm and welcoming and ready to give the boutique banking experience to which our members are accustomed! Cash handling skills, prior banking experience, and attention to detail are a must. At Travis County Credit Union, our team is united by a common goal: providing personalized financial solutions and an exceptional member experience through teamwork, dedication, and service excellence. If you're quick to laugh, self-motivated, friendly, dependable, team-oriented, meticulous, good at follow-through...we are looking for YOU!

Responsibilities:

• Handle member transactions, inquiries, and complaints
• Personal & Business Account Opening
• Provide information about the products and services
• Cross-sell/suggest products and services on an as-needed basis
• Troubleshoot and resolve product issues and concerns
• Document and update member records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Bilingual in English and Spanish preferred, but not required.
• Previous experience working in a bank or credit union
• Ability to build rapport with both new and long-time members and existing staff
• Strong organizational, prioritizing, and multitasking skills
• Patient, positive, and professional demeanor
• Excellent written and verbal communication skills
• Comfortable with a fun, casual, and friendly work culture
• Technologically savvy
• Must be fun and love to have fun!

Requirements of Position:

• Must be able to sit or stand at the teller counter for up to six (6) hours at a time.
• Must be able to squat, lift, and carry up to fifty (50) pounds.
• Must be able to work with a computer, computer keyboard, and computer monitor as provided by the credit union.
• Must be proficient in 10-Key.
• Must be proficient with computers, standard office equipment, and Microsoft Office applications
• Must be able to type using a standard US keyboard.
• Comfortable learning and utilizing technology and banking systems
• Must be able to complete math problems in your head.
• Must be able to complete complex mental challenges as presented by members.
• Must be able to memorize faces, names, combinations, transaction codes, computer keystrokes, phone numbers, and the like.
• Must be able to report to the office assigned by management for your scheduled shift; remote locations or working from home is not allowed or permitted.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• Full-time, 8-hour shift (8:15 AM-5:15 PM Monday-Friday)

Education:

• High school or equivalent (Required)

Experience:

• Bilingual in English and Spanish (Preferred, but not required)
• Banking: 1 year (Required)
• Cash Handling: 1 year (Required)

Work Location: In person