Member Service Representative

Linn Co; Albany (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid Time Off

Paid Holidays

Job summary

44 North Credit Union in Albany, OR is seeking a dedicated Member Service Representative to provide teller services and assist members with account inquiries.

You will greet members, process cash and check transactions, handle deposits and withdrawals, manage night drop and mail transactions, and balance the cash drawer daily while upholding strict confidentiality and accuracy.

Qualifications

• Must maintain accuracy and strong attention to detail.
• Ability to learn financial software and operate teller systems.
• Must follow confidentiality policies and protect member information.
• Reliable and punctual attendance is required.
• Strong communication skills for member interactions.
• Ability to work effectively in a team environment.

Responsibilities

• Greet members and provide exceptional teller services.
• Process cash and check transactions, including deposits and withdrawals.
• Handle night drop and incoming mail transactions.
• Provide information and refer members to appropriate staff.
• Learn all products and services to recommend to members.
• Prepare daily deposits, balance cash drawer, and run closing reports.

Skills

Accuracy and attention to detail

Computer literacy

Confidentiality

Dependability and punctuality

Interpersonal communication

Teamwork

Job description

At 44 North Credit Union, we call it “unbig” – big enough to have everything you need, small enough to care.

Our Member Service Representatives provide exceptional teller services to our members including posting transactions, accepting payments, and helping with account inquiries in addition to many other financial services we provide.

Status: Full-time

Location: Albany, OR

Duties and Responsibilities

• Greet members as they enter the credit union.
• Process cash and check transactions including deposits, withdrawals, transfers, money orders, check withdrawals, certified checks, cash advances, loan payments, loan advances, closing accounts, IRA deposits and withdrawals and other related business.
• Process night drop transactions and incoming mail transactions.
• Provide information sought by members and/or refer them to appropriate staff.
• Learn all products and services available in order to recommend to members as appropriate.
• Prepare and process daily check deposits, balance cash drawer and run closing reports as required.

• Print starter checks, process member check orders, process credit card advances and sell gift cards.
• Have knowledge of teller limits, check cashing guidelines, deposit holds and cash control.
• Demonstrate a high level of confidentiality regarding member and credit union business.
• Learn regulations and compliance for areas of responsibility.
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures.
• Participate in Teller Achievement certification program.

Qualifications

• Ability to maintain accuracy and strong attention to detail.
• Computer literacy and the ability to learn financial software.
• Must be able to abide by strict confidentiality policy.
• Dependable and punctual attendance.
• Strong interpersonal communication skills.
• Ability to work effectively in a team environment.

Benefits

44 North Credit Union offers a full range of benefits including:

• Medical, dental, vision and basic life insurance along with other supplemental coverage options
• 401(k) Retirement Plan with credit union match
• Paid Time Off (PTO)
• Paid Holidays
• and more!

44 North Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.