Universal Member Service Representative

Greater Alliance Federal Credit Union; Hackensack (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Life/AD&D/LTD Insurance

Bonuses

Job summary

Greater Alliance Federal Credit Union in Hackensack, New Jersey, is seeking a Member Service Representative to provide courteous member service by phone or in person and handle a wide range of transactions. You will open accounts, assist with loans and mortgage information, and promote credit union products.

Responsibilities include greeting members, processing deposits/withdrawals, maintaining accurate records, and ensuring compliance with BSA/Patriot Act.

Qualifications

• Six months to two years of similar or related experience.
• High school education or GED.

Responsibilities

• Greet and welcome members and process transactions.
• Receive deposits and cash, verify amounts and endorsements.
• Cash share drafts/checks and process withdrawals/deposits accurately.
• Promote products and services and cross-sell offerings.
• Maintain knowledge of policies, procedures and regulations (BSA/Patriot Act).
• Balance cash drawer and resolve discrepancies.
• Open new consumer and business accounts; service existing accounts.
• Process consumer loans and provide mortgage information via Greater Alliance site.
• Assist other branches and with branch openings/closings, home equity closings.
• Respond to member requests and resolve issues or direct to appropriate staff.
• Stay up-to-date on related policies and procedures.
• Approve member exceptions and refunds when necessary.

Skills

Customer service

Cash handling

Communication skills

Sales skills

Education

High school diploma or GED

Job description

Serve as a liaison between our membership and the credit union. Provide member service by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, professionally handle member’s daily inquiries/needs, maintain accurate transactional records and cash handling. Provide a variety of transaction services to members including loan processing, closing, and disbursal.

Responsibilities

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and review ATM IP-Hub checks for proper processing.
• Cash share drafts/checks and process withdrawals and deposits accurately. Pay out cash making sure proper verification is completed and signatures are verified.
• Promote, explain, and cross-sell marketing promotions and credit union products services such as, certificate of deposit/rates, ATM/debit, reloadable and gift cards and online banking/mobile banking products.
• Maintain a thorough knowledge of policies, procedures and trends in the credit union industry, with attention to the Bank Secrecy Act, Patriot Act and Robbery procedures.
• Balance cash drawer at the end of the shift; research and resolve any discrepancies by following procedures/policy.
• Set up New Consumer and Business Accounts and provide members with all necessary information for membership. Service existing accounts; identify and promote products and services that would best meet their financial needs.
• Process all types of consumer loans, e.g., personal, auto, overdraft, business and secured loans.
• Provide basic mortgage information to members and submit mortgage applications through the Greater Alliance web site.
• Have the availability to:
  • Assist other branches
  • Assist with opening/closing of the branches.
  • Assist with Home Equity closings
  • Training buddy for new hires
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
• Up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations
• Approve member exceptions and authorize service fee refunds to members when necessary.
• Other duties as assigned.

Qualifications

• Six months to two years of similar or related experience
• High school education or GED

We offer a competitive salary and comprehensive benefits package to all our full-time employees, including:

• Life/ AD&D/ Long Term Disability Insurance
• Bonuses

Greater Alliance Federal Credit Union is an Equal Opportunity Employer.