Member Service Representative/Teller - Gilford, NH

Service Federal Credit Union; Gilford (NH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

PTO & holidays

401k with company match

Paid leave after 12 mos

Talkspace support

Identity theft protection

Tuition reimbursement

Career growth

Job summary

Service Credit Union seeks a Member Service Representative Teller to join our team. You will accurately process transactions, open and close member accounts, and deliver outstanding service with needs-based solutions.

We offer growth opportunities and a competitive benefits package. Pay starts at $21.00 per hour, flex based on experience, with health/dental benefits, PTO, and a 401k plan after one year.

Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Responsibilities

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Education

High school diploma

Job description

It’s fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member Service Representative Teller. This role is a great step for anyone interested in a banking career with growth opportunities. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay

Pay: $21.00, flexible based on experience.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace.
• Free identify theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Who We Are

At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.