Member Service Rep: Launch Your Banking Career

Fairwinds-Credit-Union; Florida; On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account contribution $0

Maternity leave

Medical, dental, vision, disability, &

Life insurance

Tuition assistance

Job summary

FAIRWINDS Credit Union in New Smyrna Beach is seeking a Member Service Representative to welcome members, perform routine teller transactions, educate customers on products, and help them manage finances using mobile and online tools.

This full-time, on-site role starts at $18 per hour with potential to earn $19 per hour in year one, plus a comprehensive benefits package including 401(k) matching, health plans, paid time off, and other rewards.

Qualifications

• Experience in customer service or cash handling is a plus, training provided.

Responsibilities

• Welcome members with a friendly attitude and handle routine teller transactions (deposits, withdrawals, loan payments, checks).
• Educate members on FAIRWINDS products and digital tools (mobile/online banking).
• Assist with account inquiries and resolve issues, escalating when needed.
• Maintain balancing standards and branch compliance for transactions.
• Refer members to appropriate teammates for lending or account services.
• Keep teller station and branch organized.
• Participate in coaching to build product knowledge and service skills.

Skills

Customer service

Cash handling

Communication

Banking products

Technology use

Job description

FAIRWINDS Credit Union in New Smyrna Beach is seeking a Member Service Representative to welcome members, perform routine teller transactions, educate customers on products, and help them manage finances using mobile and online tools.

This full-time, on-site role starts at $18 per hour with potential to earn $19 per hour in year one, plus a comprehensive benefits package including 401(k) matching, health plans, paid time off, and other rewards.