Member Service & Relationships Advisor

Consumers Credit Union; Muskegon (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match up to 10%

Paid time off

Gym memberships

Tuition reimbursement

Job summary

Consumers Credit Union is seeking a friendly Member Service Representative for our Rosevelt Park office to deliver outstanding member service, open accounts, process transactions, and educate members on online banking options.

You will build relationships, identify member needs, cross-sell products, and support loan and IRA processing while ensuring accuracy and confidentiality in a fast-paced environment.

Qualifications

• Provide excellent member service and assist with inquiries.
• Assist with opening accounts and processing IRA transactions.
• Cross-sell products to meet member financial needs.

Responsibilities

• Open new accounts for members and process IRA transactions.
• Originate loan applications and document files for loan closings.
• Respond to member inquiries promptly and resolve concerns.
• Support online banking, Bill Pay, and demonstrations for members.

Skills

Customer service

Cross-selling

Attention to detail

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

CRM software

Online banking platforms

Job description

Consumers Credit Union is seeking a friendly Member Service Representative for our Rosevelt Park office to deliver outstanding member service, open accounts, process transactions, and educate members on online banking options.

You will build relationships, identify member needs, cross-sell products, and support loan and IRA processing while ensuring accuracy and confidentiality in a fast-paced environment.