Member Service Pro - Banking & Community Growth

Altra Federal Credit Union; Lindale (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Job summary

Altra Federal Credit Union in Lindale, TX is seeking a full-time Member Service Representative to greet members, handle deposits and withdrawals, and support daily banking needs. You will process transactions, promote products, and help members with digital services while maintaining confidentiality and security.

The role offers a Monday–Friday schedule, bilingual (Spanish/English) communication is a plus, and a comprehensive benefits package including medical/dental/vision, 401(k) with company

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service - previous financial experience a plus!
• Previous cash handling or teller experience preferred but not required.

Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Skills

Customer service

Communication

Cash handling

Tech-savvy

Confidentiality

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Tools

Computers/Software basics

Job description

Altra Federal Credit Union in Lindale, TX is seeking a full-time Member Service Representative to greet members, handle deposits and withdrawals, and support daily banking needs. You will process transactions, promote products, and help members with digital services while maintaining confidentiality and security.

The role offers a Monday–Friday schedule, bilingual (Spanish/English) communication is a plus, and a comprehensive benefits package including medical/dental/vision, 401(k) with company