Member Service Floater – Flexible Multidepartment Support

Automatic Data Processing, Inc.; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Automatic Data Processing, Inc. in Miami, FL is seeking a flexible Member Service Representative Float to deliver outstanding member service across locations.

The role requires strong communication, basic computer skills, and the ability to travel between locations, with opportunities to support multiple departments and ensure smooth transactions and issue resolution. A proactive, customer-focused approach is essential.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Strong verbal and written communication.
• Basic computer proficiency and quick learner of new software.
• Willingness to travel between locations.

Responsibilities

• Respond promptly to member inquiries via phone, email, or in-person across multiple service areas.
• Assist members with account management, product information, and transaction processing as needed.
• Adapt to various departmental workflows and systems to provide seamless support wherever assigned.
• Identify and escalate complex issues to appropriate teams with timely follow-up and resolution.
• Maintain accurate records of member interactions and transactions in compliance with organizational policies.

Skills

Communication skills

Customer service

Problem solving

Travel required

Written communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Automatic Data Processing, Inc. in Miami, FL is seeking a flexible Member Service Representative Float to deliver outstanding member service across locations.

The role requires strong communication, basic computer skills, and the ability to travel between locations, with opportunities to support multiple departments and ensure smooth transactions and issue resolution. A proactive, customer-focused approach is essential.