Member Experience Specialist

Notre Dame Federal Credit Union; South Bend (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Notre Dame Federal Credit Union in South Bend, IN seeks a Member Service Associate to meet member expectations by handling cash, processing transactions, and guiding members to the right products and services. The role emphasizes accurate service and education on credit union offerings within a customer-focused team.

You will educate members about Notre Dame FCU products, support branch sales goals, balance cash drawers, and deliver friendly, knowledgeable service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 6–12 months related experience or training preferred.
• Strong math, written and verbal communication skills.

Responsibilities

• Serve on the teller line and assist members with a wide range of financial needs.
• Educate members about Notre Dame FCU products and services.
• Balance cash drawer and process deposits, withdrawals, and transfers.
• Cross-sell appropriate products to meet member needs and track referrals.
• Ensure compliance with banking policies and security procedures.

Skills

Cash handling

Customer service

Sales & cross-selling

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Notre Dame Federal Credit Union in South Bend, IN seeks a Member Service Associate to meet member expectations by handling cash, processing transactions, and guiding members to the right products and services. The role emphasizes accurate service and education on credit union offerings within a customer-focused team.

You will educate members about Notre Dame FCU products, support branch sales goals, balance cash drawers, and deliver friendly, knowledgeable service in a fast-paced environment.