Full-Time Member Service Pro — Community Impact

CoVantage Credit Union; Mokena (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

CoVantage Credit Union in Mokena, IL is hiring a Full-Time Member Service Representative. You will assist members with accounts, transactions, and loans while delivering warm, personalized service.

Starting pay ranges from $19.25 to $29.54 per hour, based on experience. Benefits include a 401k match up to 200%, annual bonus up to 4% of salary, a substantial HSA contribution, and paid time off for community service. Branch hours vary, including Saturdays.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in a financial institution or service/sales role, or an Associate's degree.
• Strong written and verbal communication skills for direct interaction with a diverse audience.
• Punctual and professional appearance with proper business etiquette.
• Working knowledge of Microsoft Office and Windows programs.

Responsibilities

• Assists members in opening new accounts, processing transactions, applying for loans, and providing accurate information on financial products and services.
• Provides warm, welcoming, and personalized service to every member who visits or contacts the credit union.
• Educates members and informs them about credit union products and refers to appropriate department when needed.
• Understands members' financial needs to offer suitable products and services.
• Educates members on Interactive Teller Machines and assists as needed.
• Collaborates with team members to achieve goals and maintain a positive work environment.
• Participates in community events to promote financial literacy and engage local residents.

Skills

Communication skills

Customer service

Punctuality

Bilingual (preferred)

Education

High school diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Windows

Job description

CoVantage Credit Union in Mokena, IL is hiring a Full-Time Member Service Representative. You will assist members with accounts, transactions, and loans while delivering warm, personalized service.

Starting pay ranges from $19.25 to $29.54 per hour, based on experience. Benefits include a 401k match up to 200%, annual bonus up to 4% of salary, a substantial HSA contribution, and paid time off for community service. Branch hours vary, including Saturdays.