Member Service Coordinator

CoVantage Credit Union; De Pere (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k employer match

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union is seeking a friendly Member Service Coordinator to greet members, answer questions, and support the teller line. You will help open new accounts and assist with branch operations while delivering a positive member experience in a community-focused setting.

Hourly pay ranges from $16.25 to $22.01, based on experience, with 401(k) match up to 200%, annual bonus up to 4%, HSA contributions, and PTO for community service. This role requires weekend availability.

Qualifications

• High school diploma or equivalent.
• Minimum two years' member/customer service experience.
• Strong communication skills, written and verbal.
• Is punctual and maintains a neat, professional appearance.
• Ability to work in direct, professional contact with people both in person and over the phone.

Responsibilities

• Greets each member as they enter the credit union in a friendly and professional manner.
• Directs members to the appropriate person or department if unable to provide information requested.
• Ensures that members are aware of credit union products and services.
• Performs teller transactions and opens additional shares for members as needed.
• Monitors the branches clerical items such as faxes, mail, notary services, and more.
• Maintains the confidentiality of member, employee, and credit union information.

Skills

Customer service

Communication skills

Punctuality

Professional appearance

Education

High school diploma or equivalent

Job description

Are you ready to be the welcoming face of a local and mission-driven credit union? As a Member Service Coordinator, you'll greet members with a smile, assist with their questions, and handle key tasks to keep our branch running smoothly. Whether you're checking in members, supporting the teller line, or opening new accounts, you'll play an essential role in creating a positive experience. Join a team dedicated to serving all, regardless of wealth, and make a difference in your community every day.

CoVantage invests in our team members! The pay for this role is $16.25-$22.01 per hour. Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

• Greets each member as they enter the credit union in a friendly and professional manner.
• Directs members to the appropriate person or department if unable to provide information requested.
• Ensures that members are aware of credit union products and services.
• Performs teller transactions and opens additional shares for members as needed.
• Monitors the branches clerical items such as faxes, mail, notary services, and more.
• Maintains the confidentiality of member, employee, and credit union information.

This individual will work a varied schedule including working multiple Saturdays per month.

Qualifications

• High school diploma or equivalent.
• Minimum two years' member/customer service experience.
• Strong communication skills, written and verbal.
• Is punctual and maintains a neat, professional appearance.
• Ability to work in direct, professional contact with people both in person and over the phone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.