Member Service Consultant - YMCA at First & Main

Young Mens Christian Association of the Pikes Peak Region; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free Family Membership

Program discounts

12% retirement after eligibility

Paid time off

Medical, Dental & Vision Insurance

Disability Benefits

Life Insurance

Job summary

The YMCA of the Pikes Peak Region is seeking a high-energy Member Service Consultant to help members engage with programs and the Y culture at our center in Colorado Springs. You will handle registrations, cash transactions, and inquiries while promoting memberships and services.

Collaborate with center staff to deliver exceptional service, drive membership satisfaction and retention, and uphold safety policies in a welcoming, inclusive environment.

Qualifications

• High School diploma or equivalent required.
• Experience in member management, sales, or recruitment.
• Ability to communicate effectively with diverse populations.
• Strong organizational and confidentiality skills.
• Comfort with handling cash and basic transactions.
• Availability to work weekends and some evenings.

Responsibilities

• Accurately process new memberships and program registrations including cash transactions.
• Maintain and update member records and respond to questions or complaints.
• Sell memberships and programs by highlighting benefits of YMCA membership.
• Assist front desk operations and greet members.
• Collaborate with center staff to ensure service excellence and timely follow-up.
• Meet membership satisfaction, sales, and retention goals.
• Follow safety policies to respond to emergencies; model YMCA values.

Skills

Customer service

Sales

Cash handling

Communication

Conflict resolution

Confidentiality

Organizational skills

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

OverviewThe YMCA of the Pikes Peak Region is actively seeking qualified, high-energy Member Service Consultants. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing members, and show off our amazing Y culture? This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Consultant (MSC) is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Service Consultant will possess extensive knowledge in membership and program offerings as well as specific center information. The Member Service Consultant will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The MSC will be responsible for executing the sales strategy to include a relational interview, all strategic follow-up processes and full engagement in new members and prospect management. In addition, this position assists in regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures.Shifts:Saturday 11:15a-6:15pSunday 11:45a-4:00pMonday 11:00a-3:30pThis job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.ResponsibilitiesAccurately process new memberships and program registrations including cash transactions and maintenance of member recordsHandling all questions, information requests, and complaints regarding membershipEnsure that daily care of members is first priority; assist with front desk operations when applicable including scanning membership cards, greeting membersResponsible for selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programsCollaborate with all center staff to ensure service excellence and timely follow up to all member questions and/or complaintsMeet and exceed membership satisfaction sales, and retention goalsPractice strong fiscal stewardship in the execution of financial and membership policies and proceduresRespond to emergency situations by adhering to the safety policies and procedures set for the AssociationModel values of honesty, integrity and the ability to work well with a diverse population of membersAble to manage multiple prioritiesBenefitsPART-TIME BENEFITSFree Family MembershipProgram discountsGenerous retirement benefits - 12% after eligibility is metEmployee Assistance ProgramPaid Sick TimeFULL-TIME BENEFITSFree Family MembershipProgram discountsGenerous retirement benefits - 12% after eligibility is metEmployee Assistance ProgramPaid time offMedical, Dental & Vision InsuranceDisability BenefitsLife InsuranceOUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace yourindividuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.Must be at least 21 years of ageHigh School diploma or equivalentPrevious experience in member management, sales, or recruitmentAbility to work well and effectively communicate with a diverse population in a wide variety of situationsConfidentiality and excellent organizational skills are requiredMust be able to work minimum 20 hours per weekMust be able to demonstrate good verbal and written communications skills and effective conflict resolutions skillsFriendly disposition, knowledge and demonstration of excellent customer service practicesProficiency in Microsoft Office