Member Service Call Center Specialist I

Associated Credit Union; Peachtree Corners (GA); In loco; USD 45.000 - 57.000; Tempo pieno

Descrizione del lavoro

Associated Credit Union in Peachtree Corners, GA is seeking a Contact Center Representative I to handle member calls and perform transactions including withdrawals, transfers and loan payments, while delivering friendly, accurate service.

Education: high school diploma or equivalent; Experience: minimum one year in banking or member service; Bi-lingual in English/Spanish is a plus. Proficiency in MS Office and Adobe PDF expected.

Competenze

• High school diploma or equivalent required.
• Minimum one year in banking or member service.
• Bi-lingual in English/Spanish is a plus.
• Strong communication and phone etiquette.
• Proficient with MS Office and Adobe PDF.

Mansioni

• Handle inbound and outbound calls.
• Conduct transactions: withdrawals, transfers and loan payments.
• Balance payment history and identify corrections.
• Handle returns, stop payments, and skip a payment.
• Update member contact information.
• Online Banking password resets.
• Educate members on products and services.
• Escalate questions to management as needed.
• Maintain up-to-date knowledge of ACU policies.

Conoscenze

Customer service

Excellent communication

Phone etiquette

Organizational skills

Time management

Problem solving

MS Office

Spanish bilingual

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

MS Office Suite

Adobe PDF

Descrizione del lavoro

Associated Credit Union in Peachtree Corners, GA is seeking a Contact Center Representative I to handle member calls and perform transactions including withdrawals, transfers and loan payments, while delivering friendly, accurate service.

Education: high school diploma or equivalent; Experience: minimum one year in banking or member service; Bi-lingual in English/Spanish is a plus. Proficiency in MS Office and Adobe PDF expected.