Member Service Associate: Build Relationships & Solutions

Jeanne D'Arc Credit Union; Nashua (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Jeanne D’Arc Credit Union is hiring a Member Service Representative in Nashua, NH. You will be the primary contact for educating members about Credit Union products and services, handling transactions, and delivering exceptional service.

As part of the team under the Assistant Branch Manager, you’ll balance cash, process deposits and loans, and help members navigate accounts and services with confidentiality and courtesy in a fast-paced environment.

Qualifications

• One year of related experience is required.
• High school diploma or equivalent required.
• Good verbal communication skills are required.
• Ability to understand and communicate products, services, and regulations.
• Must be able to work in a professional, fast-paced environment without sacrificing quality and accuracy.
• Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team.

Responsibilities

• Greets members and provides relevant information regarding transactions, products, and services. Takes responsibility for fulfilling member service requests, including account opening, access services, maintenance, domestic wires, loan applications, and funding within authorized signing authority.
• Adheres to all branch processes, procedures, policies, and compliance regulations.
• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.
• Performs individual settlement procedures and balances MSR cash drawer, daily transactions and assists with branch balancing.
• Actively engages in the relationship-building process through educating and referring Credit Union products and services.
• Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say yes.
• Remains vigilant and aware of surroundings and reports unusual or suspicious behaviors, activity, or inconsistencies.
• Performs other job-related duties as assigned.

Skills

Verbal communication

Discretion

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Jeanne D’Arc Credit Union is hiring a Member Service Representative in Nashua, NH. You will be the primary contact for educating members about Credit Union products and services, handling transactions, and delivering exceptional service.

As part of the team under the Assistant Branch Manager, you’ll balance cash, process deposits and loans, and help members navigate accounts and services with confidentiality and courtesy in a fast-paced environment.