Member Service Associate

Studio HR; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free stretches

Sales commission

Growth opportunities

Competitive pay

Job summary

StretchLab is seeking a front desk sales associate (part-time) at our Rittenhouse Square studio in Philadelphia. You will help drive new memberships, book Intro sessions, and support member retention while delivering excellent customer service.

The role emphasizes sales, guest relations, and studio organization, with opportunities for growth and a commission structure. Fitness-minded individuals with strong communication excel in this position.

Qualifications

• Excellent sales, communication, and customer service skills required.
• Goal-oriented with ability to achieve memberships and retail sales.
• Ability to learn and use ClubReady software system.

Responsibilities

• Assist the GM with lead generation, follow up, and closing sales.
• Book and confirm intro stretches for new members.
• Greet and check-in clients at the front desk and conduct studio tours.
• Maintain personal sales production and hit monthly quotas.
• Promote services to current or prospective members and participate in events.

Skills

Sales skills

Communication

Customer service

ClubReady software

Tools

ClubReady

Job description

Full Job Description

StretchLab Rittenhouse Square is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and building relationships with our members - for this part time front desk sales associate position!

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, Pilates, and more - and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary flexologist ™ training ensures that their client’s receive a world class stretching session. StretchLab currently has three locations in Southern California with immediate plans for expansion.

POSITION

The purpose of the Front Desk Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro sessions. The Sales Associate also assists with retaining current members. Fitness knowledge or background is preferred but not required.

REQUIREMENTS

• Excellent sales, communication, and customer service skills required
• Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must have excellent communication skills in person, via phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have weekend availability

IDEAL CANDIDATE

• Is outgoing!
• Loves fitness/wellness
• Is detail oriented
• Knows the community/area
• Want to be the face of the company
• Has worked for commission before

RESPONSIBILITIES

• Assist the General Manager with the sales process of lead generation, follow up, and close
• Book and confirm intro stretches
• Manage the front desk to greet and check-in clients and prospects when they enter the studio
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) as needed to promote the club
• Ensure studio is clean and tidy
• Other duties as assigned

COMPENSATION & PERKS

• Competitive compensation
• Free Stretches
• Commission paid on sales
• Opportunity for growth