Retail Sales & Service Specialist - Full Time

One Detroit Credit Union; Detroit, Northern (MI, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

One Detroit Credit Union in Detroit, MI is seeking a Retail Sales & Service Specialist who will be the first contact for members and help them with products and services.

You will handle calls, emails, live chat, and other digital channels, process digital account openings, assist with account maintenance, and support community outreach with a strong emphasis on service excellence.

Qualifications

• High school diploma or GED required; some college preferred.
• Strong attention to detail and accuracy in member interactions.
• Excellent interpersonal and communication skills; professional appearance.

Responsibilities

• Deliver exceptional member service and promote credit union products and services.
• Manage inbound and outbound communications via phone, voicemail, live chat, email, video chat, and other digital channels.
• Provide timely, accurate service while meeting call handling standards and response times.
• Process digital account openings and follow up to ensure members gain full value of membership.
• Assist with account maintenance requests and perform basic research as needed.
• Document member interactions and resolutions in accordance with procedures.
• Support community outreach and financial education activities.

Skills

Customer service

Interpersonal communication

Attention to detail

Discretion with confidential info

Problem-solving

Education

High school diploma or GED

Some college coursework preferred

Tools

Live chat (Eltrophy)

Email management

CRM systems

Job description

Job Openings: Retail Sales & Service Specialist - Full Time

Announcement Date: September 16, 2026

Location of Position: Detroit, MI.

Salary: Neg.

Days: Monday - Friday (some Saturdays)

Duties:

We are a mission driven credit union committed to empowering our members and strengthening our community. The Retail Sales & Service Specialist is the first point of contact for our current and potential members. They are responsbile to deliver exceptional member service and subject matter experts regarding our products and services.

• Deliver exceptional member service and promote credit union products and services that support organizational growth.
• Manage inbound and outbound communications including phone calls, voicemail, live chat (Eltrophy), email, video chat, and other digital service platforms.
• Provide professional, timely and accurate service while adhering to established call handling standards, service levels, and response time expectations.
• Process and decision digital account openings, contact new members, and conduct follow up outreach to ensure members receive the full value of their membership.
• Assist members with account maintenance requests, including account research, stop payments, address changes, card replacements, and general account servicing.
• Maintain accurate documentation of member interactions, requests, resolutions and follow-up activities in accordance with Credit Union procedures.
• Support community outreach activities, financial education initiatives and other community events as needed.

Requirements:

• High school diploma or GED required. Some college level coursework preferred.
• Strong attention to detail and accuracy.
• Excellent interpersonal and communication skills.
• Ability to identify opportunities to enhance member financial needs, goals and objectives.
• Ability to handle confidential information with discretion.
• Basic computer skills and familiarity with financial systems.
• Professional business-like appearance.

Additional Desired Attributes:

What sets you up for Success

• A passion for helping others.
• Strong problem-solving skills.
• A positive team-oriented attitude.
• Commitment to delivering outstanding service.