Member Relationship Specialist — Teller & Sales Growth Pro

NORTH JERSEY FEDERAL CREDIT UNION, INC.; Newark (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Vacation Time

Sick/Personal Time

Paid Holidays

401(k) with Company Match

Employee Discounts

Credit Union Membership and Discounts

Employee Assistance Program

Tuition Reimbursement

Paid Training

Job summary

North Jersey Federal Credit Union in Newark, NJ is seeking a proactive Member Relationship Specialist (Universal Banker) to handle teller transactions and cash vault duties while selling and servicing CU products. You will support loan, membership, and deposit growth and maintain knowledge of current promotions.

You will provide exceptional customer service, process transactions accurately, and cross-sell products based on member needs. Weekend availability is required.

Qualifications

• At least 1 year of cash handling experience.
• At least 1 year of teller experience in a financial institution.
• At least 2 years of customer service experience.
• At least 2 years of sales experience in a financial institution with individual sales goals.

Responsibilities

• Provide exceptional service to members.
• Meet or exceed monthly referral and sales goals for loans, membership, and deposits.
• Process teller transactions accurately and timely (deposits, withdrawals, etc.).
• Validate coin and currency amounts for cash shipments.
• Assist with opening/closing procedures and balancing cash tools.
• Handle member service transactions in savings, checking, CDs, IRAs, and loans.
• Accurately process new account openings and loans with documentation review.
• Maintain knowledge of credit union products and current promotions.
• Communicate options clearly and tailor solutions to member needs.
• Cross-sell and educate on Credit Union products by reviewing credit reports.

Skills

Cash handling

Teller experience

Customer service

Sales experience

Education

High school diploma or GED

Job description

North Jersey Federal Credit Union in Newark, NJ is seeking a proactive Member Relationship Specialist (Universal Banker) to handle teller transactions and cash vault duties while selling and servicing CU products. You will support loan, membership, and deposit growth and maintain knowledge of current promotions.

You will provide exceptional customer service, process transactions accurately, and cross-sell products based on member needs. Weekend availability is required.