Growth-Oriented Universal Banker | Member Services & Loans

North Jersey Federal Credit Union; Newark (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

North Jersey Federal Credit Union is seeking a proactive Member Relationship Specialist (Universal Banker) in Newark. You will perform teller transactions, cash vault tasks, and drive sales and servicing of credit union products with the operations and sales teams to achieve loan, membership, and deposit growth.

You will maintain knowledge of products and promotions, provide exceptional service, and support operations with proper controls and safeguards while meeting performance goals.

Qualifications

• Cash handling experience is required.
• Teller experience in a financial institution is required.
• Customer service experience is required.
• Sales experience in a financial institution with individual goals is preferred.

Responsibilities

• Provide exceptional member service and meet monthly referral and sales goals for loans, memberships, and deposits.
• Process teller transactions accurately and timely (deposits, withdrawals, payments, transfers, check cashing, negotiables, etc.).
• Validate coin and currency amounts for cash shipments and reconcile cash handling.
• Open/close procedures: balance ATM/TCR, teller cash box, coin machine, vault, and negotiables.
• Process member service transactions for savings, checking, CDs, IRAs, and loans.
• Explain loan options, requirements, rates, and payoff terms to members.
• Review credit bureau reports to educate on Credit Union products and cross-sell services.
• Maintain current knowledge of Credit Union products, policies, and promotions.
• Provide operational support with strong controls and safeguards.
• Communicate effectively with members about available options and services.
• Ensure accurate loan applications are collected and forwarded to underwriters for review.

Skills

Cash handling

Teller experience

Customer service

Sales experience

Job description

North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

Job Role / Responsibilities:

• Responsible for Providing Exceptional Service
• Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.
• Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
• Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Process assigned reports and/or job duties in an accurate and timely manner.
• Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.
• Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc.
• Accurately process transactions and new account openings in a timely and professional manner
• Maintains current Credit Union products and service knowledge.
• Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.
• Evaluate the needs of potential members and offer appropriate financial products and services.
• Must process in-person & electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.
• Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.
• Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.
• Complies and maintains current knowledge of all Credit Union policies and procedures.

Qualifications

What you will need to have

• At least 1 year of cash handling experience.
• At least 1 year of teller experience in a financial institution.
• At least 2 years of customer service experience.
• At least 2 years of sales experience in a financial institution with individual sales goals