Member Relationship Specialist II

Collins Community Credit Union; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Collins Community Credit Union is hiring a Member Relationship Specialist II for our 1st Avenue branch in Cedar Rapids. The role focuses on assisting members in person, by email, and by phone; processing accounts, transactions, and loan requests; and supporting a positive branch environment.

Qualifications emphasize excellent communication, reliability, and a proactive, team-oriented attitude. Working hours align with branch business times, with rotating Saturday shifts.

Qualifications

• Excellent communication skills, both written and verbal.
• Detail oriented with reliability and accuracy.
• Ability to multi-task in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Assist members via face to face, email, and phone interactions.
• Process account transactions within established procedures and guidelines.
• Handle consumer product service requests and loan requests.
• Meet or exceed established goals and support branch operations.

Skills

Excellent communication skills

Detail oriented

Reliable

Multi-task

Positive attitude

Job description

Career Opportunities with Collins Community Credit Union

A great place to work.

Careers At Collins Community Credit Union

Collins Community Credit Union, a growing organization, is currently hiring for a Member Relationship Specialist II for our 1st Avenuebranch in Cedar Rapids. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for processing member loan requests for consumer and home equity products, new account setup and account maintenance.

CCCU is excited to offer a Bilingual Pay Program for qualifying applicants.

To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability thrive in a fun, fast-faced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Qualified candidates should have strong written and verbal communication skills, be detail oriented and reliable, be able to multi-task, and have a positive attitude!

Must be available to work during business hours:

Monday - Thursday 8:00am - 5:15 pm

Friday 8:30am - 5:45pm

Saturday 8:30am - 12:15 pm (rotating)

Member Relationship Specialist II Expectations:

• Assist members, non-members, and potential members via face to face, email, and phone interactions.
• Assist members with inquiries and process all account transaction requests within the Credit Unions procedures, policies and guidelines.
• Process member service requests for consumer products within the Credit Unions procedures, policies and guidelines.
• Process member loan requests for consumer and home equity products.
• Meet or exceed established goals.
• Support the branch in fostering a positive work environment.
• Contribute to the daily branch operational tasks / duties assigned by the Branch Management team.

Collins Community CU is dedicated to teaching you skills to make you successful! We are focused on giving you a strong network of support, professional development, and career advancement opportunities, all of this we offer because we are dedicated to your success.

What You Receive from Employment with CCCU

A Comprehensive Health, Wellness and 401k package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. We live our Core Values with Purpose and believe putting our employees first will enable and embolden them to put our membership first.

What we offer you; Competitive Pay, Bonus, and Benefits Package; 401k Match, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities

Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.