Branch Services Representative - Part Time (Teller)

University of Hawaii FCU; Honolulu (HI); On-site; USD 35,000 - 41,000; Part time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Employee Loan Discount

Bus Pass Subsidy

Referral and rewards programs

Job summary

University of Hawaii FCU seeks a part-time Branch Services Representative (Teller) at the McCully Branch in Honolulu, HI. You will process transactions, assist members, and balance cash with accuracy while promoting credit union products. A HS diploma or GED and 1–2 years cash handling or customer service experience are required.

Strong customer service, communication and math skills are essential. On-site role with competitive pay and benefits after hire.

Qualifications

• High school diploma or GED required.
• 1–2 years cash handling and/or customer service experience.
• Excellent customer service, interpersonal and math skills.

Responsibilities

• Process transactions accurately and efficiently.
• Handle service requests and balance cash at end of day.
• Cross-sell credit union products within guidelines.
• Prepare regulatory reports as required.
• Provide quality member service at the McCully Branch.

Skills

Customer service

Cash handling

Interpersonal skills

Mathematical skills

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Branch Services Representative - Part Time (Teller)

Part Time Front Office Main Office, Honolulu, HI, US

3 days ago Requisition ID: 1402

Salary Range: $35,360.00 To $41,000.00 Annually

DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title: Branch Services Representative
Category: Part-Time
Department: McCully Branch
FLSA Classification: Non-Exempt
Reports to: Member Relationship Supervisor

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you\'ve already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose:

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

Essential Functions:

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

Performance Standards:

• Meet strategic objective for service level (NPS).
• Accurately process requests.
• Maintain efficient production levels to support branch.

Qualifications:

Education/Certification:

High school diploma or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite is desired.

Experience Required:

One to two years cash handling and/or customer service experience.

Skills/Abilities:

Excellent customer service & interpersonal skills and mathematical skills.

Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly.

Excellent verbal and written communication skills.

Valid driver’s license required with clean abstract and vehicle to drive to a branch when scheduled.

Activities and Requirements of this Position:

Repetitive Motion

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:

Able to hear average or normal conversations and receive information.

Physical Strength:

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability:

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:

Able to write and compose sentences using normal word order with present and past tenses and a command of the English vocabulary.

Working Conditions:

Air-conditioned, smoke-free office setting.

Attendance Requirements:

Please note that scheduled attendance requirements may change due to business needs.

Business Hours:

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.