Member Relationship Representative I - Part Time 20 Hours (onsite in Sterling, MA)

All One Credit Union; Sterling (MA); On-site; USD 26,000 - 33,000; Part time

Benefits offered by this job

401K match

Benefits package

Job summary

All One Credit Union is seeking a Member Relationship Representative I in Sterling, MA. This part-time role (20 hours weekly) focuses on delivering exceptional member experiences through sales and service, processing teller transactions, and addressing financial needs with a consultative approach.

You will identify member requirements, recommend solutions, complete account tasks, and support branch operations while upholding security and compliance policies.

Qualifications

• High School diploma or equivalent.
• 1-3 years of customer service and sales experience.
• At least six months experience with cash handling.
• Excellent interpersonal, communication and organizational skills.
• Must be skilled in engaging members in conversation to optimize sales opportunities.
• Must have working knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Process teller transactions and member services.
• Cultivate and maintain member relationships.
• Identify member financial needs and provide solutions.
• Refer to product specialists when needed to meet member needs.
• Complete onboarding new members and routine banking tasks.
• Support branch operations and audits.
• Uphold security and compliance policies, including BSA and OFAC.

Skills

Customer service

Sales skills

Cash handling

Interpersonal skills

Tech-savvy

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Description

The Member Relationship Representative I provides exceptional member experiences by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective members. This position is responsible for processing teller transactions, as well as member service responsibilities. The Member Relationship Representative I helps members to understand and address their financial needs by utilizing a consultative sales and service approach. This is a part time (20 hours weekly) position.

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by All One Credit Union.

• Consistently executes appropriate behaviors aligned with the credit union's values and member service standards to deliver an exceptional member experience in the branch.
• Identifies the financial needs of each member served.
• Achieves all assigned member service and sales goals.
• Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.
• Recommends appropriate solutions to meet member needs. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs, such as wealth management, IRA, real estate and commercial lending, etc.
• Completes all member requests including, but not limited to, onboarding new members, opening new deposit accounts, servicing requests, and routine bank transactions (deposits, withdrawals, check cashing, loan payments, etc.).
• Participates in the branch’s operational tasks such as audits, cash settlements, daily recap, ATMs, cash recyclers, month reporting, etc.
• Develops and deepens member relationships by taking ownership to resolve member issues efficiently.
• Enhances knowledge of the credit union’s products and services to promote opportunities to introduce the member to all options available.
• Executes all sales, servicing, banking transactions and operational tasks accurately. Follows all credit union security and compliance policies and procedures, including the Teller Balancing Policy.
• Adheres to all policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required.

Work-Life Balance, Benefits & Compensation

We understand the importance of work-life balance, and our programs give employees peace of mind. Employees at All One Credit Union are offered a comprehensive, affordable, and competitive benefits package including a rich 401K plan offering 100% of the first 5% 401K Match contribution and 3% 401K Safe Harbor contribution. Please review our full benefits package at all-onecu.com/about/careers/.

The expected hiring range for this role is between $19.46 - $24.33. Actual compensation will be determined based on experience and other factors as permitted by law.

Requirements

High School diploma or equivalent. One to three years of customer service and sales experience. At least six months experience with cash handling. Excellent interpersonal, communication and organizational skills. Must be skilled in engaging members in conversation to optimize sales opportunities. Must be a great problem solver, proactive in solving member issues and comfortable with technology. Must have a working knowledge of Microsoft Outlook, Word and Excel. Must be able to work a rotating schedule of Monday through Saturday.

Employees are expected to exhibit All One Credit Union’s core values in all interactions with internal and external members to achieve goals and support a culture of inclusion.

All One Credit Union is an Equal Opportunity Employer - Vets/Disabled.