Member Service Representative 1 (Credit Union Teller)

Heritage Family Credit Union; Fair Haven (VT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits

401k match

Training opportunities

Volunteer time

Gym reimbursement

Job summary

Heritage Family Credit Union in Fair Haven, VT seeks a Member Services Representative I (Credit Union Teller) to deliver world-class service, perform transactions, deposits, withdrawals, loan payments, transfers, and assist members with inquiries; represent the credit union professionally with accuracy.

The role requires a high school diploma and cash handling experience; retail or financial service background is helpful.

Qualifications

• High school diploma or equivalent is required.
• Cash handling experience is required.
• Experience in financial institutions, retail, or customer service preferred.
• Strong verbal communication and interpersonal skills, attention to detail, and basic math ability.

Responsibilities

• Greet and interact with members in a friendly and professional manner, delivering a world class member experience.
• Process deposits, withdrawals, loan payments, transfers, and other transactions accurately.
• Balance cash drawer at end of shift and resolve discrepancies promptly.
• Promote and cross-sell credit union products and services.
• Maintain knowledge of products and procedures; adhere to AML/BSA requirements.
• Assist with branch operations, drive-up activity, and ATM/ITM servicing as needed.

Skills

Verbal communication

Inter-personal skills

Problem-solving

Attention to detail

Math proficiency

Computer applications

Integrity

Professionalism

Education

High school diploma

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where you can make a difference in people\'s lives? If so, we\'re looking for you to join our dedicated team as a Member Service Representative (Credit Union Teller) in our Fair Haven Branch!

Heritage Family Credit Union is a dynamic and member-centric organization committed to making a positive impact on the lives of our members. We believe in delivering not just financial services, but fostering meaningful relationships that enhance the overall well-being of our members and communities. With a focus on education, integrity, and community, we strive to be the preferred financial partner for our community.

Why Join Us

• Benefits Include:
• - Paid time off in addition to paid federal holidays
• Medical, dental, and vision benefits to employees who regularly

• 401k match
• Ongoing training opportunities
• 8 hours of volunteer time with an organization important to you
• Reimbursement each month for Gym membership (up to \$25), hobby

• Starting Salary:**\$22.00 per hour
• Additional Compensation:**May be eligible for variable incentive plan
• Position Title:**Member Services Representative I (Credit Union Teller)

Summary

The Member Service Representative I (Credit Union Teller) role is responsible for providing world class member experience to both credit union members and co-workers. This role performs a broad variety of transactional duties to serve members promptly and professionally while representing the credit union in a friendly, courteous, and professional manner while transacting with a high degree of accuracy.

Essential Functions

• Greet and interact with members in a friendly and professional

manner, ensuring a world class member experience during every interaction. Service members promptly, accurately, and efficiently with account inquiries, updates, troubleshooting, transactions including deposits, withdrawals, loan payments, transfers, and more.

• Perform a variety of other functions including but not limited to,

working in a drive-up station, opening and closing the branch, disarming and arming alarms, processing night drop or mail envelopes, assisting with ATM or ITM servicing and maintenance, check scanning, and ensuring MSR station has supplies and is organized and cleanly.

• Adhere to all credit union policies, procedures, and regulatory

requirements, which include but are not limited to, Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) products.

• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by the Member Service Representative I. Proactively identify, promote, explain, and cross-sell credit union products and services.

• Balance a cash drawer at the end of each shift, comparing total amounts of cash and checks by utilizing computer generated reports and totals through a balance sheet. Ensure totals match and that cash and checks are balanced. Research and resolve discrepancies, communicating to the Member Service Supervisor and/or AVP, Branch Manager immediately.

• Establish and maintain effective coordination and working relationships with area personnel and with management. Keep the Member Service Supervisor and/or AVP, Branch Manager informed of area activities of any significant problems or concerns.

• Must maintain predictable and reliable attendance.
• All other duties as assigned.

Qualifications

**Education**

• High school diploma or equivalent is required.

**Experience**

• Cash handling experience is required.
• Previous experience working in a financial institution, retail, or customer service role preferred.

**Skills**

• Strong verbal communication and inter-personal skills, problem-solving skills, excellent attention to detail, and proficiency in basic math and computer applications.
• High level of integrity and professionalism.

**Physical Requirements**:

• This position requires standing for long periods of time and working primarily at a workstation or desk in an open office environment. Daily tasks include extensive use of a computer perform