Member Experience Advisor - Full Time

Resource One Credit Union; Cedar Hill (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Resource One Credit Union is seeking a Member Experience Advisor to engage members professionally, gather required information to open accounts, promote products, educate on policies, and resolve requests promptly.

Responsibilities include assisting with account openings, processing changes, balancing transactions, and supporting loan processing as needed. Strong customer service and attention to detail are essential for success in this role.

Qualifications

• 1+ years’ Member Experience Representative or Teller experience required.
• Successfully pass background screening (credit, criminal, education, employment and drug screen).

Responsibilities

• Assist members with opening new personal and business accounts and support card issues.
• Open new member and business accounts; process changes to existing accounts.
• Educate members on Credit Union policies, services, and eligibility.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals.
• Maintain privacy and confidentiality of member information.
• Provide backup support and guidance to colleagues as needed.
• Complete required reports and attend meetings.

Skills

Customer service

Communication

Attention to detail

Problem solving

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

The Member Experience Advisor will engage prospective and current members in a professional and courteous manner, and will be responsible for gathering the required information to open accounts, promote current products and service, educate account holders on credit union policies and ensure that member requests and questions are promptly and accurately resolved.

Responsibilities

• Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
• Open new member accounts, business accounts and process changes to existing accounts.
• Ensure that members are informed of the policies of, and the services provided by the Credit Union, to include; eligibility for membership, types of available accounts, interest dividend rates, payroll deduction options, and other related services and information.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals.
• Open and close computer terminal accounts daily.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Assist with loan processing and posting loan payments.
• Assist with vault duties.
• Maintain privacy of member account information.
• Provide backup support and guidance to Representatives, Advisors and Agents as needed.
• Keep a clean, organized work area and a professional appearance.
• Provide feedback to supervisor of any significant problems or concerns.
• Complete required reports and records accurately and promptly.
• Attend meetings as required.
• Complete other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 1+years’ Member Experience Representative/Teller experience required.
• Successfully pass the background screening process. (Credit, criminal, education, employment and drug screen)

Knowledge, Skills and Abilities

• Excellent knowledge of policies and procedures.
• Excellent mathematical and problem solving skills.
• Excellent written, listening and verbal communication skills.
• Excellent customer service skills.
• Basic understanding of Credit Union operations.
• Ability to operate 10-key series.
• Ability to maintain discretion and confidentiality.
• Must have the ability to multitask, prioritize, and adapt to a consistently changing environment.
• Proficient in Microsoft computer applications.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.

Equal Employment Opportunity Employer

Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.

Stronger leaders. Stronger coworkers. Stronger friends.